Complaint #1045 1xBet Casino

Withdraw request reject declined by operator payment processing error

By Gokook

1 year ago

Hello Respected

I have been trying to withdraw my funds from my account for 4 days but without success. I will ask you to solve my problem immediately. When I submit the withdrawal request it is initially approved and after a few minutes, I get a message that it was rejected by the operator.

the next step you did to me is a new trick, you confirm the request from your side, 5/6 days pass and then you inform me that it was rejected by the payment operator, I am attaching all 4 requests that are currently sent to me for confirmation and payment and require them to be approved by the payment operator immediately, and not to use tricks to keep the funds as confirmed by you and then have them rejected by the payment operator.

Withdraw requests:

1.No.2788383431

2.No.2788377547

3.No.2788371251

4.No.2788358435

Why are you doing it on purpose?

I have noticed that when I receive a larger amount you deliberately block the payment system. I will ask you to react and solve the problem of withdrawing my funds.

Please take action and fix it my issue

Thanks in advance.

My account number is:659290675

Disputed Casino 1xBet Casino

Reason Declined payment

Amount MKD384264

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

1xBet Casino

• Representative

1 year ago

Dear The AskGamblers Complaint Team,

In the last message, the user confirmed that the funds have already been withdrawn, so we ask you to consider this complaint. Thank you in advance.

Best regards,
The 1xBet Team

Gokook

1 year ago

Hello respected,

The issue is already fixed, the funds have been withdraw.

Thanks about your assitence.

Kind regards

1xBet Casino

• Representative

1 year ago

Dear Gokook,

We have rechecked all the requests, but unfortunately, as from the very beginning, the refusal is coming from the bank. Therefore, we recommend that you contact your bank’s operator to check the possibilities of transferring to your account.

On our side, as an alternative, we can recommend trying to withdraw using a different method. For this, you will need to make a minimum deposit using the method you plan to withdraw with (except for cryptocurrency), wager the deposit amount, and then contact our security department at email security-en@1xbet-team.com to confirm the new method and successfully withdraw funds to it.

Best regards,
The 1xBet Team

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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