Complaint #1043 1xBet Casino

Withdraw marked as completed but not received in bank account

By Zadiel

2 years ago

Good day Sir/ma’am,

On the 2nd of September i requested for 3 consecutive withdrawal of total of 102000 rupees which was partitioned in 3 request of 50000 rupees, 50000 rupees and 2000 rupees all destined for my bank account which i always use for my deposits and withdrawals.

I made de first request of 50000 at 1:30 am, second of another 50000 at 1:33 am and a third of 2000 rupees at 2:56 all the transactions where requested using the same withdrawal method and all destined for the same bank account and which all were approved.

After sometime in the day i got into the betting app just to see that all the 2 request of the 50000 rupees each have been successful at 07:33 and 07:34 am respectively that same day. Which nothing have been received into my bank account, i immediately contacted the support team the said from their side it shows the operation has been completed. So the requested me to send my bank statement which i did. I waited the whole day still none of the 50k reach my bank account until i had to contact my bank which they said no such amount has been send to my account on that day. So I kept on waiting till the next day while waiting for their response and also for the 2k as well.

One the 3rd of September which was the next day i got notification of the amount of 2000 rupees credited to my account but still none of the 50000 have been credited to my account. As am writing to you it’s been 25 days now am still waiting on the 100000 rupees which anytime i contact them they keep tell me they will send my money to my bank account that they have forwarded my complaint to the payment department or they will say their specialist are working on my issue.

They once said it’s was because of server of the bank had issue that i should be patient, the thing is each time i reach to them they all keep responding with the same response all the time , when i call their services all the time they keep having different operators which all say different things some said i was to receive the money within 2-3 hrs others said i will receive the next days as i complain some said the funds are still in process that their specialist are working on the issue. Like i said it’s been 25 days and each day I get the same response, they always request for my bank statement which I give to them every time from the day of the transactions till current dates.

My problem is I have always made withdrawals of all types of amount up to 6 lahks a day i have never had this problems and all my transactions are only from my bank accounts. The first day i thought the transaction amount was made by NEFT by their operator which usually takes 30mins late to get to the account because they once did that to me the money later came the same day but unfortunately this was not the case. I will attached the proofs here that’s the screenshot of the payment request so you see that all have been marked as successful from their side which only one of 2000 have been received. And also attached my bank statement from the day of withdrawal till current dates.

Today is 25th of September. Please help me with this issue because it’s really frustrating and am really disappointed with their services. For a big casino as 1xbet to be misbehaving with their clients funds.

Thanks again

regards.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ₹102000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Zadiel

1 year ago

Dear 1xbet team,
Thanks for your time,now everything is working great, i have switched my withdrawal method to another so now withdraw is not disturbing anymore, i have succeeded in withdrawing all the money from my betting account. Thanks. At this point i can say all my issues have been resolved. So please AskGamblers team please mark this issue as resolve and thanks more for your assistance your team have really be of great help to me am very great full.
Regards.

1xBet Casino

• Representative

1 year ago

Dear Zadiel,

The withdrawals you previously described have been canceled, and the funds have been returned to the gaming account.

Operator refusal indicates that the withdrawal denial comes from the bank/payment system, not from our side. Possible reasons could include: incorrect bank account details provided, exceeding the monthly transfer limit to the recipient's bank account, or technical issues from the bank/payment system's end. In the latter case, considering the issues are not on our side, we cannot guarantee the speed of service restoration. Therefore, you may use other banking methods for withdrawal.

According to the company's rules, withdrawal is only possible via the method used for depositing funds into the account. Thus, please make a deposit using the new method you intend to use for withdrawal (excluding cryptocurrency), wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method.

Best regards,
The 1xBet Team

Zadiel

1 year ago

Dear 1xbet, now am facing issues withdrawing, i don’t know why , like i said i was going to try and withdraw back the funds since you guys returned the 100000 INR back to my account. So yesterday i tried withdrawing 5000 INR it got approved but this morning i received the message that the transaction was declined by operator due to recipients details entered incorrectly, meanwhile i used my same account i have been using for my deposits and withdrawals for the past years. Here attached is the proof of what am talking about. And i just made another request of another 5k this morning after i received that rejection it has already been approved so am still waiting. Please check this issue because i use only my personal accounts for my transactions and my details are always correctly entered.
Thanks.

1xBet Casino Complaint Stats

Resolved 409 / 440

Avg. Amount $2,717

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 225 out of 244 complaints in this category have been resolved.

This operator's average complaint duration is 18 days, while the average duration across all operators is 8 days.

1xBet Casino Complaints

See all complaints for this casino

Complaint against 1xBet 450 MAD deposit not credited after more than 69 hours

I am submitting this complaint regarding a 450 MAD deposit made to my 1xBet casino account on September 22, 2026 at 22:08 (Morocco time) using Al Barid Bank.

As of September 25, 2026, the deposit has still not been credited to my casino account, despite the fact that I have contacted 1xBet repeatedly and provided all the evidence requested.

What happened

On September 22, 2026 at 22:08, I initiated a deposit of 450 MAD through the deposit method offered to me on the 1xBet platform.

Before making the payment, I took a screenshot of the 1xBet deposit page showing the payment details and the account information provided for the transaction.

I then transferred exactly 450 MAD via Al Barid Bank to the payment account/agent indicated for the deposit.

The bank transfer was successfully completed, and I have the official payment receipt confirming the transaction.

I also have screenshots showing the deposit information displayed by 1xBet before the transfer and the relevant information after the transaction.

Numerous contacts with 1xBet

When the money was not credited, I contacted 1xBet several times through different channels, including:

* Email support;
* Live chat;
* Payment queries opened through their system.

I provided all the requested evidence, including the bank transfer receipt, transaction date and time, amount, payment/agent details, screenshots of the 1xBet deposit page and other information concerning the transaction.

Despite all this documentation and my repeated follow-ups, the deposit has still not been credited and the matter has not been resolved.

Initially, I waited more than 31 hours before sending a formal complaint. After more than 55 hours, I contacted them again and explicitly requested that they either credit the 450 MAD to my casino account or return the money to the bank account from which it was sent.

As of the time I am submitting this complaint, more than 69 hours have passed since the transfer, and I still do not have access to my money.

Active 50% bonus and wagering requirements

There is another important aspect of this complaint.

At the time of this incident, I had an active 50% bonus on my 1xBet account, and I made this deposit specifically because I was trying to continue and complete the wagering requirements associated with that bonus.

The delay therefore does not only concern the missing 450 MAD. It may also affect my ability to complete the wagering requirements within the applicable time limit.

I have asked 1xBet to ensure that a delay on their/payment provider’s side does not negatively affect my active bonus or my ability to complete its wagering requirements.

I am particularly concerned because this is not the first time I have experienced deposit-related difficulties when I have had an active bonus.

I cannot prove that the current delay is intentionally connected to my bonus, and I do not want to make an unsupported accusation. However, the recurrence and timing of these issues are concerning enough that I believe they should be documented and reviewed.

Why I am submitting this complaint

I want to emphasize that this complaint is not really about the monetary value of 450 MAD.

The amount itself is relatively small. My concern is about the handling of a financial transaction and the fact that, despite providing proof that the transfer was made using the payment information supplied for the deposit, I have been waiting for days without a resolution.

A customer should not have to repeatedly submit the same evidence and contact multiple support channels simply to establish what happened to a documented deposit.

I have tried to resolve this matter directly with 1xBet before bringing it to AskGamblers, but after more than 69 hours and numerous contacts, I believe independent assistance is now justified.

Resolution requested

I respectfully ask AskGamblers to assist me in obtaining a clear and final resolution from 1xBet.

I request that 1xBet:

1. Immediately credit the missing 450 MAD deposit to my casino account; OR, if they are unable to do so, refund the full 450 MAD to the bank account from which the transfer was made.
2. Confirm what happened to the funds and explain why a successfully executed and documented deposit has remained unresolved for several days.
3. Confirm that the delay will not negatively affect my active 50% bonus, its validity period, or my ability to complete the applicable wagering requirements, since the deposit was made for that purpose.
4. Review the history of this transaction and my previous contacts with support so that the matter can be properly investigated rather than simply requesting the same documentation again.

I am prepared to provide AskGamblers with the supporting evidence, including the bank transfer receipt, screenshots of the 1xBet deposit instructions/payment details, screenshots relating to the transaction, payment-query information, and my correspondence with 1xBet support.

I hope 1xBet will resolve this matter promptly and transparently.

Thank you to the AskGamblers Complaints Team for reviewing my case.

Casino: 1xBet
Disputed amount: 450 MAD
Deposit date: September 22, 2026
Deposit time: 22:08 (Morocco time)
Payment method: Al Barid Bank
Current status: Deposit not credited / refund not received

18h left

د.م.450

Missing cashback due to technical issue

Dear AskGamblers Complaint Team,

Hello,

I am submitting my complaint for the second time because I believe that the main point of my first complaint may not have been fully understood.

Player ID: 1592742195
VIP Level: SAPPHIRE (Level 6)

I would like to clearly explain what happened.

On September 10, my VIP Cashback level was SAPPHIRE, and my points balance was 7,346,565 points. The Cashback section showed that I had 935.01 GEL available to claim.

However, when I tried to claim the cashback, I received the following message:

“Maintenance underway, please try later.”

From September 10 until September 23, I contacted the casino’s live chat several times regarding this issue. The operators repeatedly confirmed that there was a technical problem with the Cashback section and assured me that my cashback was safe and that I would receive the amount I was entitled to once the technical issue was resolved.

During this entire period, I continued to play on the casino and deposited, wagered, and lost significant amounts of money.

At the same time, my points continued to accumulate. My current points balance is now 16,489,524 points.

According to my SAPPHIRE VIP level, I was entitled to 10% cashback every two days. However, because of the technical issue, I was unable to claim my cashback during this entire period.

Therefore, I would like to ask you to clarify the following:

1. Where did the 935.01 GEL cashback go? I have a screenshot clearly showing that this amount was available in my account, but I was unable to claim it because of the technical issue, and the amount subsequently disappeared.
2. What happened to the cashback that continued to accumulate during the period when the Cashback section was unavailable? I continued to play, deposit, wager, and lose money during this period, while my points continued to increase.
3. If the casino’s technical issue prevented me from claiming my cashback, I would like to know how the cashback that I was entitled to during this period was calculated and where it was recorded.

I have screenshots proving that the 935.01 GEL cashback was displayed in my account, as well as screenshots of the casino’s support agents confirming that there was a technical issue with the Cashback section.

I kindly ask you to review the complaint based on the actual issue described above and the evidence I am providing.

If my complaint is not properly reviewed and my request for the return of the cashback amount to which I am entitled is not addressed, I will have no choice but to escalate this matter to the relevant licensing and regulatory authority responsible for supervising the casino.

I will provide them with all available evidence, including screenshots of my cashback balance, my conversations with the casino’s support team, and the information confirming the technical issue.

I hope this matter can be resolved directly and fairly without the need for further escalation

Thank you for your time and assistance.

Kind regards,
Nino Kavelashvili
Player ID: 1592742195

92h left

GEL935

Formal Fraud Complaint

Subject

Formal Fraud Complaint – Withdrawal Blocked After Full Verification (BDT 13,100)

Dear 1xBet Management / Complaints Department,

I am writing to file a formal complaint regarding the refusal and blocking of my withdrawal from my 1xBet account.

The total balance involved is only BDT 13,100, consisting of:

BDT 4,000 — my deposited funds

BDT 9,100 — balance accumulated from my account activity

Total amount requested/held: BDT 13,100

I completed the verification process and provided all documents and information requested by 1xBet. I fully cooperated with your verification requirements and had no intention of withholding any information.

However, after I submitted the requested documents and completed the required verification, my withdrawal was ultimately refused and/or my account was blocked. This is extremely concerning because I cooperated with the verification process in good faith and expected my legitimate balance to remain accessible.

I therefore request that 1xBet management urgently investigate this matter and provide me with a clear written explanation for:

The exact reason my withdrawal was refused.

The exact reason my account was blocked or restricted.

Which specific term or condition of 1xBet you believe I violated, if any.

Why my documents were requested and reviewed if the account was subsequently blocked.

What will happen to my BDT 4,000 deposited funds.

When and how the remaining BDT 9,100 balance will be paid to me, if it is considered valid.

I want to emphasize that BDT 13,100 is not a large amount, but the principle of the matter is important. A customer should not be asked to provide verification documents, fully cooperate with the verification process, and then have their withdrawal blocked without a specific and transparent explanation.

If 1xBet believes there is a legitimate reason to refuse the withdrawal, please provide the relevant evidence and identify the precise account rule or Terms & Conditions applicable to my case.

I request that this complaint be escalated to a senior compliance or management team member for independent review.

Please do not provide a generic response. I am requesting a specific explanation of the decision and a clear resolution regarding my BDT 13,100 balance.

I have retained records of my deposits, account balance, withdrawal request, correspondence with 1xBet, and all documents submitted during verification. I am prepared to provide these records again if required.

I hope 1xBet will resolve this matter fairly and promptly.

Sincerely,

1xBet Account/Username: [1810973863]

Withdrawal Amount: BDT 13,100

Deposit Amount: BDT 4,000

Account Balance/Income: BDT 9,100

Withdrawal Request Date: [21/09/2026]

25h left

৳13,100

Deposit not credited for 2 months

Hello AskGamblers Team,

I am submitting a complaint against 1xBet Casino for a deposit not credited.

User ID: 1738661065
Ticket: 19435086
Date: 14/07/2026
Amount: 3000 MAD via CIH Bank

I deposited 3000 MAD via CIH Bank, money was deducted from my CIH account but never added to my 1xBet balance. I contacted 1xBet support many times for over 2 months, they only say wait.

I have attached all proofs: CIH receipt, 1xBet ticket screenshot, and support chat.

Please help me recover my 3000 MAD.

Thank you,
Yahya

71h left

د.م.3,000

VIP Cashback blocked behind persistent maintenance and unavailable error

Casino Name: 1xBet
Account ID: 491791885

Complaint Description:
Dear AskGamblers Complaint Team,
I am submitting this complaint regarding unresolved and withheld VIP Cashback on my 1xBet account.

Account ID: 491791885
VIP Tier: Silver
Disputed Amount: 10,437.4 BDT(roughly 80$)
Summary of the Issue:
My Silver level loyalty cashback accumulated to 10,437.4 BDT and was unlocked for collection. However, every time I attempted to press "Collect," the system generated an error stating: "Maintenance underway, please try later."

When I contacted in-app customer support, the agent confirmed that the section was suspended for technical maintenance, but could not provide any resolution timeframe or manual override.

Shortly after, the "Collect" option became completely greyed out and marked as "Unavailable," while my main balance remained at 0 BDT. Other players have publicly reported that this cashback maintenance error has persisted indefinitely without resolution. I have also emailed formal escalation notices to support with no manual credit provided.

Resolution Demanded:

Because this is a backend technical failure on 1xBet's side and the cashback is rightfully calculated and earned, I request that 1xBet manually credit the 10,437.4 BDT directly into my main account balance so it is accessible.

I have attached timestamped evidence including:
. Unlocked cashback claim screen (10,437.4 BDT)
. The recurring "Maintenance underway" popup
. Live chat conversation acknowledging technical maintenance
. Subsequent "Unavailable" status with a 0 BDT balance

Resolved

$80

Missing withdrawal and no explanation

Date of Withdrawal: 11/09/2026

Amount: $66,300 ARS

Withdrawal Method: Mercado Pago

Disputed Transaction ID: "-"

On 11/09/2026, I requested a withdrawal of $66,300 ARS via Mercado Pago from my 1xBet account (ID: 1699442433).

The transaction history shows the status as successtul, but the Transfer Number is displayed as "-" instead of a valid transaction reference / ARN.

I have NOT received the funds in my Mercado Pago account. I checked my statement and there is no incoming payment of that amount.

I contacted 1xBet support multiple times.

They only provide generic answers such as "wait" or "the payment was successful" but they fail to provide any valid proof of transfer (no transaction ID, no ARN, no receipt from Mercado Pago).

This appears to be a fake successful status.

I kindly ask 1xBet to either:

a) Provide a valid and traceable proof of transfer for this payment, or

b) Return the $66,300 ARS to my player balance and allow me to withdraw again, or re-process the withdrawal.

Attached Evidence:

1. Screenshot of my 1xBet transaction history showing the withdrawal on 11/09/2026 for $66,300 ARS with "-* as transfer number.

2. Screenshots of my correspondence with 1xBet support regarding this dispute.

All details (date, time, email) are visible in the screenshots.

Thank you for your assistance.

Kind regards,

64h left

$66,300

Cashback Issue

I've been a VIP Golden at 1xbet I've lost a significant amount of money, and I've been trying to claim a cashback bonus but instead when I try to claim it, it says "Maintenance underway" everytime I try to claim it.

It's been 4 weeks since i haven't received my bonus and I'm pissed about it. I do really hope you will fix this issue.

88h left

₱2,146

VIP CashBack Unavailable

My rank is Sapphire. I get cashback once every 2 days but I didn't get any cashback from Sep 12 until now.

The last time I claimed on Sep 10. There is no officially explanation I find from 1xbet.

When the users ask about it, their customer services response that they're updating or maintenance their server system. Not only me but also all the users facing this problem.

60h left

My account has not been verified and I still cannot withdraw

Good afternoon,

About one month ago, I tried to make a withdrawal, but I was asked to send my personal information to the Security Department’s email address.

I sent photos of my ID, a selfie, and all the other documents and information they requested.

I was told that they would get back to me, but no one ever contacted me. Therefore, I have not received any response for more than two weeks.

I am requesting an urgent solution to this issue, as I still cannot make withdrawals from my account.

My User ID: 1414577189

My verification ticket number: 93843391

I would appreciate a prompt solution to this matter.

Thank you.

21h left

$160

Cashback not given

ID 917902527

I lost thousand of dollars, still zero cashback still unavailable, for weeks already. Still not given. They should have credited it to me tons of time. I played casino games millions time. I still received no cashback at diamond tier. They keep saying they are fixing, fixing, fixing and let me wait. Do I have to wait forever?

Resolved