Complaint #376 1xBet Casino

Waiting 6 Days For A Simple Deposit

By Chris W.

5 years ago

Message on forum

I could go on for multiple paragraphs on this issue as it is simply and merry go round of lies. The 1xbet customer service blatantly lies asking for the same information over and over. Then after a few days of this nightmare, they tell you they never received any email attachments.

On top of all of this, they simply do not respond in any manner and I must initiate an inquiry to a very simple accounting issue. They tell you as a stall tactic your information has been forwarded to their "specialists" which basically means they will not respond.

I have an entire email correspondence thread complete with the information they asked for 5 different times, along with a response yesterday they never received any attachments. I have been polite and courteous the entire time and I would be grateful if somebody could send me a PM so I can forward the email in question in its entirety. It is truly that mind-boggling and simply out of line.

This is from a long time customer with supposed VIP status who has gamed literally hundreds of thousands of US dollars with them.

I submitted the screenshots from my bank and my cell phone confirming the transaction literally five different times. Yesterday I even shared a link to a Google Drive link with all the information along with embedded images and attachments, so essential three copies of the relevant information.

I honestly do not know what would make any casino treat a good customer as a child with petty lies and stall tactics over a $25 USD transaction. It is truly an insult to one's intelligence that it takes six days to verify a $25 deposit. Attached to this complaint is a screenshot from my online bank, 1xbet transaction list, and screenshots from my cell phone confirming a withdraw that happened but was not credited.

I am sorry to bother anybody with this and I do not wish to sound harsh but obviously, this is very annoying and I am not one to complain. If I could forward the email exchanges to an Askgamblers email box I would be most grateful as this truly encapsulations this entire nightmare cat and mouse game.

Thanks for your time reading this and this new website design is amazing. A double thumbs up and sorry I have not been gaming so much thus my lack of contributions on the fun matters of gaming online.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount $25

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

imanorange

• Thailand • 5 reviews

5 years ago

Yes, I was finally able to get my deposit made on October 28th at 5:50 pm Thai time, today at around 5:30 pm. It is safe to say this whole experience was very undesirable.

I appreciate the fact this complaint here was most likely the cause of getting a resolution to this matter. After this experience, I don't think I'll be gaming with 1xbet for a while. I am just being honest as I had sent the same information over and over 14 different times. Then wait 12 to 24 hours only to be told to submit the same documents or that they never received the attachments.

This annoying and mindless scenario repeated itself for 7 days which leads me to a very simple question. Why would any company do this to a VIP customer who has been a loyal customer for a substantial amount of time? I believe this is a fair and rational question.

I have complete documentation of the entire painful incident that outlines and verifies everything I have stated here to be categorically correct, incontrovertible, and without deception.

Needless to say, I lost the deposit I finally did receive but I knew I would as this entire episode left a bad taste in my mouth. Gaming for me is supposed to be fun and this made that notion impossible.

In conclusion, I never received an apology or recognition, which speaks volumes to me being a long time business owner myself. I would like to thank Askgamblers for providing this invaluable service to its members.

As well as thank 1xbet for the resolution. I am sorry t waste everyone's time on such a petty amount of money but it is the principle of the matter which I am believe should be related.

AskGamblers

• Support Team

5 years ago

Dear @imanorange,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

5 years ago

Dear @IMANORANGE,
we checked all the information about your transaction. As we can see, the funds were deposited into your account today, on 05/11/20. Please check it and confirm

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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my player id- < sent to the casino >

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recipient details-

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< removed >

Bank name- Bank of India

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