Complaint #1605 1xBet Casino

Trying to withdraw for more than three weeks

By Wilma20

4 months ago

I am submitting this complaint against 1xBet regarding the unjustified withholding of my funds and an excessively long account verification process.

For more than three weeks, I have been trying to withdraw a balance of $97 USD. Since then, my account has been under verification.

I have fully complied with all requested requirements multiple times, including:

- ID document

- Selfie verification

- Deposit receipts

- Bank statement (latest available)

Despite providing all the requested documents, I continue to receive only automated responses with no clear explanation, no specific status, and no estimated timeframe for resolution.

Important points:

- All deposits were made legitimately through an authorised agent using multiple small transactions.

- All requested documents have been submitted correctly.

- There are no pending requirements from my side.

Current situation:

- My withdrawal is still blocked

- My account verification has not been completed

- I receive repetitive automated responses

- No clear resolution or timeline has been provided

This situation constitutes an unjustified withholding of funds and poor customer support.

I kindly request:

1. Immediate completion of my account verification

2. Immediate release of my funds

3. A clear and non-automated response regarding my case

All supporting evidence has been prepared and is attached (PDF with full documentation).

Account details:

User ID:1601754527

Registered email: <removed>

I expect a prompt and fair resolution.

Disputed Casino 1xBet Casino

Reason Verification issues

Amount $97

Discussion

AskGamblers

• Support Team

3 months ago

Dear @Wilma20,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

3 months ago

Dear Wilma20,

Thank you for your message.

Please be informed that your account verification has been successfully completed, and your withdrawal has already been processed.

At the same time, please note that further use of the account for gaming is restricted.

Best regards,
1xBet Team

1xBet Casino

• Representative

3 months ago

Hello,

There are no updates as for now. We are checking the information and will provide a reply as soon as possible.

Sorry for the waiting and thank you for understanding.

Best regards,
1xBet Team

1xBet Casino

• Representative

3 months ago

Hello,

Thank you for your message.

At the moment, there are still no new updates regarding your case. We are doing our best to speed up the process.

As soon as we receive any information, we will inform you immediately here.

Appreciate your cooperation.

Best regards,
1xBet Team

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Marked completed: 08.08.2026 at ~20:35

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