Complaint #1521 1xBet Casino

Subject Formal Complaint Deposit Not Credited After 100 Hours ID 1303119287

By Shaker00

5 months ago

Hello Ask Gamblers Team, I am filing a formal complaint against 1xbet Casino.

Date of complaint: January 30, 2026

Operator: 1xbet

User ID: 1303119287

Total waiting time: Over 100 hours

To the Dispute Resolution Team,

I am filing this formal complaint against 1xbet for failing to credit a deposit I made on January 25, 2026, despite my full cooperation and submission of all required documentation.

Sequence of events:

January 25, 11:20 PM: I deposited 9.95 Jordanian Dinars via Zain Cash (UWallet).

January 26, 12:07 AM: The finance team officially responded via email, stating, "The required information is complete," and confirmed that the request had been sent for processing.

January 26, 10:19 PM: A support representative named "Majd" claimed that processing could take up to 11 days, contradicting their previous promise of a maximum processing time of two hours.

January 28, 1:12 PM: After 48 hours of silence, I received a generic apology attributing the delay to "a high volume of requests."

January 30, 1:58 AM: I sent a final warning because my balance was still 0.00 Jordanian Dinars.

The core issue and evidence of misconduct:

Contradictory statements: On January 26, they confirmed that the information was "complete." However, support staff later provided conflicting timeframes: 2 hours and 11 days.

Evasive support: The live chat staff ("Abd" and "Majd") refused to provide a specific timeframe, offering generic and unhelpful answers and ignoring the screenshots provided.

Delayed processing of funds: Five days have passed since a simple transaction in my mobile wallet. This is a clear violation of fair play and financial transparency practices.

Evidence provided:

I have attached a comprehensive PDF file containing:

The original transaction receipt (ID: 3922885286038).

An email from 1xbet confirms that all data is complete.

Screenshots from live chat sessions show the support team's refusal to resolve the issue.

Proof of a balance of 0.00 Jordanian Dinars dated January 30th.

I request your immediate assistance in investigating this case, ensuring my funds are credited to my account, and holding the operator accountable for this unacceptable delay.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount د.أ.9.95

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Shaker00

4 months ago

Dear AskGamblers Team,
Thank you for your help in resolving my dispute with 1xBet. The missing deposit has been added to my balance. I have decided to stop using their services permanently due to the 20-day delay and lack of support. I have already asked them to delete my account for good. Your platform was a key factor in getting my rights back. Best regards.

Shaker00

4 months ago

Dear AskGamblers Team,
This is a direct insult to your platform. 1xBet’s latest response is a lie that has been repeated for 19 days.
1. They claim they are 'waiting for the provider,' but I have already uploaded the OFFICIAL and FINAL statement from Zain Cash proving the money was delivered on Jan 25th. There is no one else to contact.
2. This is my 13th message, and they still haven't explained why they ignore official bank evidence.
3. I DO NOT want the money anymore; I want my account (ID: 1303119287) PERMANENTLY DELETED as I requested before. I refuse to be a member of a scam site that steals 9.95 JOD from players.
AskGamblers, please do not extend the timer again. This casino is mocking your rules. Close this case as 'UNRESOLVED' now. I am done with these thieves and I will begin publishing all these screenshots on social media as promised. ENOUGH."

1xBet Casino

• Representative

4 months ago

Dear Shaker00,

Thank you for your message.

We understand your frustration and sincerely regret the prolonged waiting time.

Unfortunately, we are still awaiting an official response from the payment provider regarding this transaction. The request remains under active review by the relevant department, and we are unable to finalize the case until we receive confirmation from the payment system.

We assure you that this matter has not been closed or ignored, and as soon as we receive a definitive update, you and the AskGamblers team will be informed immediately.

We appreciate your patience and understanding.

Kind regards,
1xBet Team

1xBet Casino Complaint Stats

Resolved 384 / 417

Avg. Amount $2,839

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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marked my withdrawal as successful but I never received the funds

Hello AskGamblers Team,

I am submitting this complaint regarding a withdrawal issue with 1xBet.

On 25 June at 10:19 PM, I requested a withdrawal of SAR 500 to my Tiqmo wallet using my registered mobile number.

Before making this withdrawal, I had originally tried to withdraw to another wallet, but the request was rejected by 1xBet. Following their requirements, I created a new Tiqmo wallet and used it for this withdrawal.

This Tiqmo wallet was newly created and had no previous transactions. The attached account statement clearly shows that there has never been any incoming transfer from 1xBet, including the SAR 500 withdrawal.

1xBet marked the withdrawal as successful, but more than five days have passed and I have not received the funds.

I contacted Tiqmo support, and they informed me that only the sender can initiate a transfer trace. I also provided my Tiqmo account statement to 1xBet, but they continue to repeat that the funds were sent without providing proof that the transfer was made to my registered wallet or opening a formal investigation.

I respectfully request that 1xBet:

- Initiate a formal transfer trace with their payment provider.
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- Refund the withdrawal amount if they cannot verify that the transfer reached my wallet.

I have attached all supporting evidence, including the withdrawal confirmation, Tiqmo account statement, and my conversations with both parties.

Thank you for your assistance.

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Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

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I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

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I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

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My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

Resolved

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Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

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my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

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UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

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