Hello everyone, Im from Indonesia and I was a customer of 1xindo.com (1xbet site on Indonesia). I have some trouble with withdrawing on that site. I tried to withdraw some of my money from that site on October 19, 2018 and until now, I still havent got my funds yet. I have like IDR 49.735.408,00 (US $3,271) on that site. As you can see from the picture that I attached, my withdrawal status has got approved (Disetujui) and I've sent my national ID card which they asked for. The 1xindo customer care has blocked me from all of their chat platform, everytime I tried to ask their livechat about my withdrawing, the livechat immediately gone, as you can see from the picture that I attached that I cant even see the livechat anymore. They didnt even respond anymore to my Whatsapp chat and just read it without giving any reply. I tried to contact their email at [email protected] and [email protected] and all I got was "Your demand are on process" which was 16 days ago. Realised that 1xindo has dodging me, I tried to email security-[email protected]1xbet.com and they said the withdrawal process could take atleast 7 days so if after 7 days I still havent got my funds, I can ask them again. So after 7 days, I asked them again about the issue and they replied with "Your request has been sent to the specialists, wait for the answer.". I waited for like 24 hours more and still got no reply, so I emailed them again about their specialist for like 5 times, and all I got was a 5 times "All requests are processed in turn. Please, wait, you will get a notification.". Its been 9 days since that and I still got no response from their specialist. I really need a help right now because as you guys can see, security-[email protected]1xbet.com doesnt even try to help me anymore.
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