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1xBet Casino - Skrill withdrawal still not received after being 'processed' for days

RESOLVED
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garrethm46
posted on October 10, 2018.

Request date
04.10.2018 (23:57)
Payout possible from
05.10.2018 (00:06)
Method of payment
Electronic
Amount
152 EUR
Status
Approved.
Usually it is in my skrill account in minutes. It is still not and i made more withdrawls after this one and they where successful even though they told me skrill was temporarily not available but i proved this was not the case with more deposits and withdrawls. Same stories come back after 24hrs if not there then come back after 5 days id not there. I just want my funds. Sure im going to play on the site with those funds anyway. Please help me ask gamblers. Gamer number is 47498013

garrethm46
posted on October 11, 2018.

1xbet are saying it is processed from there end yet skrill say otherwise as below. It should be instant to skrill. Skrill also mention to make sure I ask 1xbet did I enter my email address in correctly when making the withdrawl. I have asked 1xbet did I make any mistske in entering my email but they fail to respond to the question and deflect it.

Hello,

Thank you for contacting the Skrill Help Team.

Transfers within the Skrill system are instant. You should receive the funds as soon as the merchant instructs the payment. However, merchants send funds from their sites at their own pace. To find out how long it will take, please check with the merchant.

In addition to this, please be advised to double-check the email address you have provided to 1xbet and make sure it is the same as the one registered with your Skrill account. Please note that if the payment has been instructed to an email address of yours which you have not yet added to you Skrill account, you can do so by going to the section: Settings >> Personal info >> Email addresses >> Edit.

We hope you find this information useful.

Kind regards,
Dayana
Skrill Help Team

garrethm46
posted on October 15, 2018.

Hi ASKGAMBLERS, do 1xbet bother to respond to complaints here anymore? Over 10 days with no funds recieved still.

1xBet Casino
posted on October 18, 2018.

Hi Garreth,

I was in touch with you via mail. Please confirm that your problem has been solved.

AskGamblers
posted on October 18, 2018.

Dear @garrethm46,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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