1xBet Casino - Showing the withdrawal is successful but didn't reflect in my account

"Hello! Thank you for contacting us. Please provide the following details:
Your gaming ID, date, time, amount and payment system and its screenshot. As soon as we have any info regarding this transaction, we will get back to you"

My user id 889493911
Withdrawal in 4 parts of 500sr on 9.11.2024 2 withdrawal at 5.25pm 1 withdrawal at 5.27pm and 1 at 7.28pm via stcpay method...screenshot attached

Total withdrawal amount 2000sr

Hello Raaju88,

Thank you for reaching out. We have escalated your request to the appropriate department for review. As soon as we receive an update, we will inform you promptly.

Thank you for your patience.

Best regards,

Kindly resolve it as soon possible...

Any update???

No response here and no response on email.. what is the problem???

Hello,

Thank you for your message. To resolve this issue, we recommend contacting the support team for your region or reaching out via live chat for immediate assistance. They will be able to provide you with the most accurate update regarding your withdrawal.

Thank you for your patience and understanding.

Best regards,
The 1XBET Team

I already did and they said i have to wait for the email response but i am not getting any response or update from email...its already 12days passed but no update..

Hello Raaju88,

Thank you for your message. To help us request an update on your case, please send us a screenshot of the last message you sent to the support team. This will allow us to follow up more effectively on your behalf.

We appreciate your patience and cooperation.

Best regards,
The 1XBET Team

Sent withdrawal numbers and screen shot

Dear Raaju88,

Thank you for providing the details of your deposit and the supporting documents. We appreciate your patience.

We have escalated your case to the relevant department for further investigation. If we need any additional information or receive a response regarding your payment, we will promptly update you.

Once again, we apologize for the inconvenience and thank you for your understanding.

Best regards,
The 1XBET Team

On email they requested pdfstatement i provided ob email...kindly resolve as soon as possible...

Hello,

Thank you for your message.

We have reviewed your case, and it is currently in process. The requested PDF statement has been received and is being reviewed by the relevant team. Please rest assured that we are working on resolving this as quickly as possible.

If any further action is required, we will contact you directly with additional instructions.

Thank you for your patience.

Best regards,
1XBET Team

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Raaju88,

Thank you for your message.

Please note that you have contacted the email proces­sin­g-a­r@1­xbe­t-t­eam.com and provided the requested bank statement as shown in the screenshot: https:­//p­rnt.sc­/lA­u8B­Zoi­1Ppe. As a result, the withdrawal has been canceled, and the funds have been returned to your gaming account.

If you need further assistance or have additional questions, please let us know.

Best regards,
The 1XBet Team

Thnkyou the issue has been solved...

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.