Complaint #102
1xBet Casino
Ridiculous verification process following withdrawal request of €21,000
7 years ago
Dear askgamblers team!
I turn to you for help. in February 2018 1xbet closed my account. The reason was verification. It was a time when I won more money on a day. Before that, I used 1xbet more than a year without any problems. Since February, I've sent all the necessary documents to 1xbet. It started by default. Send ID, scans, email address. I sent them all the documents by mail. Then they wanted me to send some documents to PO Box 856, Lviv, Ukraine, 79008. Then they wanted me to send questionnaires to them by post. There were questions: What is your most favorite team? Where are you working? The most popular sport? Most Popular Player? ... such stupid questions are not subject to verification. I sent them several sheets. They also wanted some things to be certified by a notary. They made a skype call with me twice. They have everything. And they have a lot more. I think they want things for which they have no legal right. Today is October and my account is still closed. Now they want me to send them a notarized letter from the doctor, where my health and psychological status will be. It's incredible. My account is more than 21000Eur. I found a lawyer in Ukraine with whom I started to communicate. I have found very many negative reviews for 1xbet. there are hundreds of them. They are cheaters. I do not want to pay the winnings. They want only deposits. I'm ready to publish this story on hundreds of websites if I do not have my money by the end of the year. I also want to contact companies like Skrill, Netteler ... and tell them about this company. I just want to get my money back. Nothing more. If my request is resolved for such a long time, I will not write any further reviews. I will be very happy to help askgamblers with my problem. Thank you very much.
Dusan
I turn to you for help. in February 2018 1xbet closed my account. The reason was verification. It was a time when I won more money on a day. Before that, I used 1xbet more than a year without any problems. Since February, I've sent all the necessary documents to 1xbet. It started by default. Send ID, scans, email address. I sent them all the documents by mail. Then they wanted me to send some documents to PO Box 856, Lviv, Ukraine, 79008. Then they wanted me to send questionnaires to them by post. There were questions: What is your most favorite team? Where are you working? The most popular sport? Most Popular Player? ... such stupid questions are not subject to verification. I sent them several sheets. They also wanted some things to be certified by a notary. They made a skype call with me twice. They have everything. And they have a lot more. I think they want things for which they have no legal right. Today is October and my account is still closed. Now they want me to send them a notarized letter from the doctor, where my health and psychological status will be. It's incredible. My account is more than 21000Eur. I found a lawyer in Ukraine with whom I started to communicate. I have found very many negative reviews for 1xbet. there are hundreds of them. They are cheaters. I do not want to pay the winnings. They want only deposits. I'm ready to publish this story on hundreds of websites if I do not have my money by the end of the year. I also want to contact companies like Skrill, Netteler ... and tell them about this company. I just want to get my money back. Nothing more. If my request is resolved for such a long time, I will not write any further reviews. I will be very happy to help askgamblers with my problem. Thank you very much.
Dusan
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