After lmore then 2 years as a customer of 1xbet, I have been requested for second verification. My money is blocked and I can not withdraw it. I have sent a lot of documents including:
- Selfie with the passport
- Selfie with an ID and their message on my mobile phone
- Skrill transaction report in PDF ( where is very clearly my name, address, transaction ID (deposit made on 1xbet) and email
Every document has been sent several times. I can not still verify my account and withdraw my money.
They asked me for verification after my winning and they are asking me 20 times now for transaction report in PDF???
And just 1 day ago I got an email of confirmation that they can see transactions to their company on my PDF which I sent them.
It seems like some one makes me fool!
I am asking for help, please? Askgamblers team, any help?