Complaint #127 1xBet Casino

Refusing to verify my account and withdraw my money

By Zivadin N.

7 years ago

Dear,

After lmore then 2 years as a customer of 1xbet, I have been requested for second verification. My money is blocked and I can not withdraw it. I have sent a lot of documents including:

- Passport

- ID

- Selfie with the passport

- Selfie with an ID and their message on my mobile phone

- Skrill transaction report in PDF ( where is very clearly my name, address, transaction ID (deposit made on 1xbet) and email

Every document has been sent several times. I can not still verify my account and withdraw my money.

They asked me for verification after my winning and they are asking me 20 times now for transaction report in PDF???

And just 1 day ago I got an email of confirmation that they can see transactions to their company on my PDF which I sent them.

It seems like some one makes me fool!

I am asking for help, please? Askgamblers team, any help?

Disputed Casino 1xBet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Zivko

• Malta

7 years ago

Dear,

I can confirm that is resolved.

Once again, stay away of them. I don't want anyone to happen what it happened to me. Very clear and visible pics I've sent to them and they were still asking for the same, 100 emails. The wanted to make me a fool and to keep my money and most likely to close my account because I won and won.

My dear @1Xbet, you have to deal either with the winners and losers!

Thank you @askgamlers.

AskGamblers

• Support Team

7 years ago

Dear @Zivko,

Please confirm if the issue has been resolved and if we may close this complaint as resolved? Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Zivko

• Malta

7 years ago

Dear,
finally after 100+ emails, I withdraw my money (1400EUR). And because I was in profit in one week, I realized that max bets for me are not the same like before, they decrease it ( for example: i could always bet on serbian football for more than 500EUR and now I can place only 100EUR). WHAT A JOKE!!!

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

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SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same

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Complaint Description:

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I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

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Account ID 1648491937

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Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

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Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
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1xbet id:herecashew
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Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

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and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

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