Complaint #97 1xBet Casino

Refusing to pay, won't say why

By Loyaltyevent

7 years ago

Message on forum

I have won around 3000euro at 1xbett. already i have send my IDcard and bankdetails for the verification. Then i alrealdy withdrawal 2000euro. i continued playing and had around 3000euro. when i wanted to withdrawal this amount they started asking me new verification to hold one phone with their email conversation next to my head and my IDcard next to my head. i have send it multiple times because they said it was not clear. Then later they are telling me they have done some research and they are blocking my account and i am not getting any money what i have won. they reason why they are not saying

Disputed Casino 1xBet Casino

Reason Declined payment

Amount €3000

Discussion

1xBet Casino

• Representative

7 years ago

Hi LOYALTYEVENT and AskGamblers team,

I'll provide an update regarding this situation within the next 48 hours.

Loyaltyevent

• Netherlands

7 years ago

How can i violated any rules if I just have one account on my name. I have never played at 1xbet and this is my first time at 1xbet. Or is winning €3.000 at 1xbet a crime? Or is it not allowed to win money at 1xbet. I have done nothing illegally. You have asked a picture of my paspoort next to my face and I have done that and send it several times.

I was waiting to get approved and withdrawal the money, then I have received a email that my account is blocked because I have violated the rules. And every email from my side will be ignored. Is that the way you treated customers? When they win money you used stupid excuses and put false charges on them, all because you don’t want to pay them out.

It is simple you as 1xbet can earn money or loose money. If you loose just pay out and don’t use stupid lies to not pay customers out.

I have not done anything wrong. And is not wrong or illegally to win 3.000euro

1xBet Casino

• Representative

7 years ago

Hi,

I'm not a person responsible for how KYC procedures are handled, however, this is a standard procedure with our company for a variety of cases. Hence I'm telling you what I can and am allowed to tell. Nobody is out to make you feel like a clown, those are standard things to ensure that there is no doctoring.

You have violated our rules and unfortunately, we do not pay out people that violate our rules.

Loyaltyevent

• Netherlands

7 years ago

You are only replying to the last part. If you are saying i have multiaccounting then why are u asking me verification after verification and then saying your accounts will be closed and you are not getting any money. You loose the money and I have won then you need to pay out like all others company. I have never played at 1xbet before and this is my first time. So what are you talking about that I have multipleacvounting. All lies because you don’t have thing to show that I have Millz accounts. My name is Terry Wallace and I only registered with this name.

There is no multiaccounting. I have only one account at 1xbet.com. You are just saying anything and using excuses not to pay me out.

You ask me to provide a picture with my ID And e-mail on the background of my head. I have send you multiple pictures and all of them was not good in your eyes, but very good to me and others who I ask to judge the pictures. I knew you where playing with me and seeing me as a clown. But I didn’t mind and I let someone with a bigger photo camera take clearer pictures of me. After sending these pictures what you ask for. I received a email that my account is closed because of some investigation and I have breached some of the rules.

I have done nothing wrong and I just want to have the money that I have won. It is not right that u are not paying out when you loose and then saying that I have multiple accounts because that is not true.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

90h left

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

41h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

44h left

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

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Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

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4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same