Complaint #68 1xBet Casino

Refusing to credit cash back which is supposed to be 7% of my losses

By João L.

8 years ago

Hello,

I didn't got paid of weekly cash back and attached is the proof of my transactions and losses. That information can be proof I had a week active playing and loosing. My status is Silver which means 7% of my losses - cash back weekly. I had contact the support which doesn't seems very knowledge saying I don't have any cash back. Incredible,

Captura de ecr 2018-07-24 s 21.48.31.png

Disputed Casino 1xBet Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

8 years ago

Dear @jlourencorp,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

1xBet Casino

• Representative

8 years ago

Hi,

I'm not entirely sure I'm at liberty to say how we do that. Needless to say, we're not withholding any bonuses from you, the fact you weren't able to withdraw any, means you've yet to accumulate any.

jlourencorp

• Netherlands • 10 reviews

8 years ago

Hello,

Impossible, how do your casino calculate the VIP cashback? Doesn't meet the Terms and Conditions.

Cashback is a percentage of the difference between the total amount placed on bets and the total winnings from the bets. The cashback amount is calculated automatically for the period between the last two cashback requests.

Did you check almost all my deposits loosed (count for cashback 7%).

Thank you,
JL

1xBet Casino

• Representative

8 years ago

Hi,

Last time you've requested a VIP cashback, you've had insufficient funds for the cashback, only 7 eurocents. You've made the request on July 17th last time. Our rules outline that for the bonus to take place, the sum must be no less than 2 euro.

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Missing Vodafone Cash Deposit

I am submitting a complaint against 1xBet regarding a missing deposit.
Deposit amount: 464 EGP
Date: August 4, 2026
Time: 12:44 PM
Payment method: Vodafone Cash
I completed the deposit successfully, and the amount was deducted from my Vodafone Cash account. However, the 464 EGP has not been credited to my 1xBet account.
I have already contacted 1xBet support regarding this issue, but the deposit has still not been credited.
I kindly ask AskGamblers to review this case and assist me in getting my 464 EGP deposit credited to my 1xBet account or refunded.
I can provide the Vodafone Cash transaction receipt, transaction ID, screenshots, and any correspondence with 1xBet as proof.
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Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

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My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

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Kind regards,

1xBet Account ID: [1160783039]
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Withdrawal not received but successful

Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Depositing issue

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Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

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I am submitting this complaint against 1xBet regarding an unresolved El Casino Auto Roulette bet.

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Bet ID: 3667386324
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Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

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I have attached a screenshot showing that the bet is still pending and has not been settled.

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Waiting for my money for one week

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Once I made a deposit, and it didn't arrive in my account until weeks later, like 3-4 weeks. I tried to get help, but they never solved anything; they just said the same thing. For example, this time all the agents that I called said to me that my money will arrive in my account in a maximum of 5 days.

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It's the only casino where I have had these problems, the only one, but I can't understand why.

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