Dear AskGamblers Team,
I am writing to formally file a complaint against 1xbet regarding a significant delay in processing my withdrawal request due to verification issues.
Details of the Issue:
Account Username/ID: 1093528987
Amount : Ksh 576,803
On 26 December, I initiated a withdrawal request, which was acknowledged by the casino. Shortly after, their security department requested specific documents for verification purposes. I promptly provided all requested documents on. However, it has now been four days since I submitted the documents, and I have not received any updates or responses from the casino.
Despite my attempts to follow up, they continue to delay the process, leaving me unable to access my funds. This lack of communication and transparency is highly unprofessional and frustrating. I have fulfilled all requirements on my end and simply want my withdrawal processed without further delays.
Complaint Info
Disputed casino
Reason

Dear 1xBet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Player,
Thank you for your message.
We have forwarded your message to the relevant department. Please wait for their response, and we will keep you updated as soon as we have any information.
Thank you for your patience and understanding.
Best regards,
1xBet Team
Iam still waiting for the issue to be resolved regarding verification I can't withdraw anything
Dear Player,
For account 1093528987, we are awaiting a certificate confirming the absence of gambling addiction. The documents you have provided are not considered official certificates and, therefore, cannot be accepted.
Best regards,
1xBet Team

Dear @Kipkorir,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the 1xBet Casino team accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.
Thanks for your cooperation.
My case hasn't been solved yet , I have sent necessary documents but nothing has been done
1xbet keep saying I have not sent original files which I did send please help me . They have frustrated me for days .
**Dear Player,**
Please note that without the necessary information requested by the department in charge, we are unable to process your request further. It is important to understand that this matter does not depend on third parties, including the AskGamblers team or anyone else.
This requirement is clearly outlined in the Terms and Conditions that you agreed to when registering. As part of these terms, we reserve the right to request any documentation we deem necessary to safeguard both the integrity of the betting platform and the interests of the players.
We kindly ask for your cooperation in providing the required information to ensure a resolution can be reached promptly.
**Best regards,**
The 1xBet Team
I have provided all necessary files including an original file from doctor but you keep saying it ain't original all the time , what do you want then .

Dear 1xBet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
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