While logging in to the site provided by 1xBet i am now being ask to confirm my identity by entering an OTP sent to my phone number registered with them, however despite numerous attempts over two days i have not received the OTPs.
Their solution that i have pasted below was to make an IDD call to their support hotline in Malaysia which the calls never even connected through. Their whatsapp number shows up as 'not a registered whatsapp number' and their Signal contact just refers me back to their email support.
After my complaint emails they have now resorted to making false statements of having called me and only reaching a voice mail.
This is my second complaint now because neither did i receive a missed call from them nor do i have a voicemail facility.
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Dear User,
If you still did not receive the sms code, you may call our Hotline, the operator will help you with the code.
The Hotline number can be found in the Contacts section at the bottom of the website page. You must contact the hotline using the phone number specified in your account.
Regards,
Customer Support Team
1xBet Malaysia
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Dear User,
Our operator has called you, but only voice mail is available.
Regards,
Customer Support Team
1xBet Malaysia
Complaint Info
Disputed casino
Reason

Dear @AGT,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.

Dear 1xBet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hello,
Thank you for bringing this issue to our attention. To help escalate this matter to the relevant department, we kindly ask you to provide your **User ID** registered with 1xBet. This will allow us to investigate your case more effectively.
We understand the inconvenience caused and appreciate your patience while we work on resolving this issue.
Best regards,
The 1XBET Team

Dear 1xBet Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
We regret to inform you that following the submitter's email which we received that the issue, subject to this dispute, has already been raised with the relevant regulatory body, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.
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