Complaint #285 1xBet Casino

Not available on my country anymore

By igormca

6 years ago

Hello guys.
1xbet since 04.03.2020 stopped accepting players from Portugal.
I did not know this or I did not receive any email/information regarding this.
I only found out because I saw on facebook people from portugal having problems aswell.
I think this is very bad from them, because how can they close doors to a country and not let us know?
Well... without knowing this I was able to make deposits on their website, only later I found out when I tried to acess their website.
I want the refund of my deposits made only on 04.03.2020 because they don't accept players from Portugal and i can not withdraw my funds. I want the refund of 4 deposits made in total 400€. You can check the screenshots. My id is: 11864639

Disputed Casino 1xBet Casino

Reason Double charge/Refund

Amount €400

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the player is able to log in and access the funds, therefore AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

1xBet Casino

• Representative

6 years ago

Dear @player,

thank you for your feedback. In such cases, we are always on the player's side. Since you refuse to talk about what the Support Service has answered to your request, we can conclude that your problem has been solved before you contacted them. Otherwise, your request would have been granted

Inactive user

6 years ago

Hi.
I can confirm this. Only way I had was using a VPN.

Altough I could login and acess my funds the correct thing to do was for you to refund my deposits and not tell me to do something illegal.

I’d still mark this complaint as unresolved since you failed to provide a decent outcome.

Thank you for everything askgamblers team, you guys never fail.

1xBet Casino

• Representative

6 years ago

Dear @player,

we checked your account. For the information that we have, you already have been betting in your account and after that you already made a deposit. Moreover, yesterday you placed a bet in your account and then made a withdrawal. Please confirm is your complaint is still relevant?

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same

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Complaint Description:

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Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
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> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
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Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

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