Complaint #93 1xBet Casino

No player protection, delaying tactics and promised refunds not yet effected

By Fikoabi47

7 years ago

I've been being led around by the nose here for a year now. I'm addicted to gambling and the casino hasn't reacted yet. Despite the fact that they know that i'm addicted to gambling, my account hasn't been blocked yet. I've asked for a refund of 600 euro deposit and the secuurity team asked me to submit all the documents. I've also submitted a medical report by university hospital mayence by postal mail, as requested by the secuirty team. Then i got a message, that they will investigate my case further, but due to the world championship they will not be able to contact me again until the beginning of august. Until today, I have not received any satisfactory feedback by this casino. No player protection. No serivce. nothing.

Disputed Casino 1xBet Casino

Reason Other

Amount €600

Discussion

Inactive user

7 years ago

First of all, you don't take any real responsibility for this very sensitive issue regarding gamblig addiction, and again: this case is beeing handled absolulty unprofessionell. I wonder where is your corporate responsibility? With this, you will never achieve a relevant position in online gaming market. You cannot have emails with a customer over a year now, asking documents after documtents and finally come with such an reply. Right?

Actually, I could invest my time in more important things. But you do not want to understand the whole case here.

1. I am gambling addicted and I informed you on: 2017-09-25 regarding this problem You answerd me on the same day with:

"Dear user,

You should apply to [email protected]

Regards"

So you first comment regarding "October 28th" is false.

2. If you do not promise me a refund: Why do you asked me to send you an medical report by university hospital, proving my gambling disease? I guess, at least you have this e-mail, right?

WHY DO YOU ASK FOR THIS DOCUMENT? IS THIS MADATORY FOR A SELF EXCLUSION? NO! This document was requested by you, after I described my whole issue to all relevant persons.

So, please do your reserach again and dont ask me such questions again. I am totaly pissed off now.

3. This has absolutely nothing to do with my complaint but in your general terms and conditions, you state:

"Vor der Nutzung der Webseite soll sich der Spieler darüber vergewissern, dass er innerhalb seines Aufenthaltslandes gegen keine mit der Glückspiel-Industrie zusammenhängenden Gesetze oder Verordnungen verstößt. Internet-Glücksspiele sind in einigen Ländern verboten, deshalb können die mit den Gllückspiel-Geschäften verbundenen Zahlungen und Überweisungen auch unter Verbot stehen. In diesem Fall empfehelen wir, sich vor der Anmeldung auf unserer Webseite bei einem Anwalt beraten zu lassen.
Gemäß unserer Politik verweigern wir die Anmeldung der Benutzer aus folgenden Ländern: ..................................... Deutschland, ................................. Die Liste wird ständig aktualisiert. Falls Ihr Land darin auftaucht, werden Sie demgemäß darüber informiert."

I will translate the relevant part for all:

"According to our policy we refuse the registration of users from the following countries: Germany"

here you go: https://de.1xbet.com/de/information/rules/2

So I am from germany and you do not even have valid and correct General Terms and Conditions. Your General Terms and Conditions on your Website is an offense against every german player. Ask-Gambler Team should notice that.

If you ask me further things, I will let you know about what I thing went false with this casino.

1xbet should do its homework and should use this as an exercise case. If you do want more details, I would be happy to speak with you in GERMAN with someone of you and I could explain everything even much better than in English.

Thank you.

1xBet Casino

• Representative

7 years ago

Hi,

I went through the email exchange that you have provided and there is absolutely no mention that the refund would be provided.

Perhaps you have additional emails that you can provide with an explicit promise of a refund?

Inactive user

7 years ago

Sorry, but your last comment is blaming this issue in whole. Please do all participants a favor and bring this case to end. I wont comment on such Details anymore. See the date, when requesting all the documents ( e.g. report by Hospital mayence). See the fact, that this case is takes more than a year so all in all this issue is taken very unprofessionell. Are you agree whit that? I wont comment on further Details and just want the Promised refund in case I will submit all relevant documents. Otherwise I would not senden you by postal all the documents (which by the way was very expensive). Sorry, I have no unterstanding for this unprofessionell handling.

1xBet Casino

• Representative

7 years ago

Hi,

I've been informed that you have deposited and lost while playing with us that 623 EUR you're requesting during the period from September 19th to September 26th. However, you've decided to request self-exclusion on October 28th, just a bit more than a month after you've lost the money.

Can you comment on that?

1xBet Casino Complaint Stats

Resolved 384 / 417

Avg. Amount $2,839

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

marked my withdrawal as successful but I never received the funds

Hello AskGamblers Team,

I am submitting this complaint regarding a withdrawal issue with 1xBet.

On 25 June at 10:19 PM, I requested a withdrawal of SAR 500 to my Tiqmo wallet using my registered mobile number.

Before making this withdrawal, I had originally tried to withdraw to another wallet, but the request was rejected by 1xBet. Following their requirements, I created a new Tiqmo wallet and used it for this withdrawal.

This Tiqmo wallet was newly created and had no previous transactions. The attached account statement clearly shows that there has never been any incoming transfer from 1xBet, including the SAR 500 withdrawal.

1xBet marked the withdrawal as successful, but more than five days have passed and I have not received the funds.

I contacted Tiqmo support, and they informed me that only the sender can initiate a transfer trace. I also provided my Tiqmo account statement to 1xBet, but they continue to repeat that the funds were sent without providing proof that the transfer was made to my registered wallet or opening a formal investigation.

I respectfully request that 1xBet:

- Initiate a formal transfer trace with their payment provider.
- Provide proof that the SAR 500 was sent to my registered Tiqmo wallet.
- Refund the withdrawal amount if they cannot verify that the transfer reached my wallet.

I have attached all supporting evidence, including the withdrawal confirmation, Tiqmo account statement, and my conversations with both parties.

Thank you for your assistance.

Resolved

ر.س.‏500

Withdrawal being rejected without resolution

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

75h left

د.م.56,917

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

Resolved

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

93h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

Resolved

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

90h left

$5,500,020

Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

31h left

₹35,356

4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same