Complaint #642 1xBet Casino

My deposit has not been added for more than a month

By mirza011

3 years ago

I deposited 5000Re (23.79) in my 1xbet account but my deposit has yet not been credited. I emailed 1xbet more than 10 times but get always the same reply. I am sending you payment proof even though I send my bank pdf to 1xbet also but no response. it's been more than 1 month.

Plz resolve my issue all details in my screenshots, my bank confirm my sent payment

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ₹5000

Discussion

AskGamblers

• Support Team

3 years ago

Dear @mirza011,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the 1xBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

3 years ago

Dear MIRZA011,

In order for us to help you in your situation, we kindly ask you to specify did you send an official letter or email from your bank that confirms, that you didn't receive the funds to the Support Service. Looking forward to your reply

Have a nice day!

All the best,
The 1xBet Support

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per 1xBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

mirza011

3 years ago

my bank is not responding me if you wana close this issue then you can if i got letter from bank then i will send it to 1xbet team directly thankx for respond

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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my player id- < sent to the casino >

username- < sent to the casino >

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< removed >

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Complaint Description:

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I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

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Account ID 1648491937

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Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

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> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
The funds were successfully deducted from my bank account. However, despite 17 days passing, the amount has neither been credited to my 1xBet casino balance nor returned to my bank account. I have reached out to their customer support team multiple times and created several tickets. Unfortunately, I keep receiving the same generic responses stating that the relevant department is "checking" the issue, with no actual resolution or timeframe provided.
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