Complaint #814 1xBet Casino

My 170Usd deposit not credited to my 1xbet account

By Gavana

2 years ago

I deposited 170 USD in my 1xbet account on 13th December 2023 but no amount was credited to my account. I checked with the 1xBet support team by submitting all relevant documents but till today my account is not credited.

I hope the 1xBet support team will solve this as fast as possible.

My gaming ID: is 200410805

Date of the transaction: 13 December 2023

Time of the transaction: 16:04 East African Time

Amount involved: 170usd

Payment system used: Vodafone (mpesa) via selcom.

Please find attachments

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount $170

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Gavana

2 years ago

Thanks askgamblers team. Now it is resolved

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Method:paytm

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I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

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On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

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I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

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I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

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Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

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