Complaint #640 1xBet Casino

Mock verification procedure. Funny.

By suhoialeks

4 years ago

From the very beginning everything is standard. Then it started... Selfie on the background of the monitor, screenshots. Then I filled out questionnaires, there were a lot of strange questions. There were many questions about sports betting, I wrote to them dozens of times that I did not bet on sports. I only played in the casino. There were the question "whether there was a change of sex", whether I am married or not. Questions not related to the case. and constant questions about sports betting. I HAVE NOT BET ON SPORTS. Then there was a Skype video conference where they also asked questions about sports betting :)

The climax of bullying was further...

Now they are asking to send a letter to Ukraine with copies of notarized documents. WHAT??? Then they refused to verify my account. 1050 euros left in the account.

I just played blackjack and slots. did not use bonuses and did not bet on sports. Did not abuse anything, JUST PLAYED. what claims?

Disputed Casino 1xBet Casino

Reason Verification issues

Amount €1050

Discussion

AskGamblers

• Support Team

3 years ago

Dear 1xBet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

3 years ago

Dear SUHOIALEKS,

Thank you for your patience!

We've checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.26 and 2.27:

2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).

We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the sum of your deposits:
2.30. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.

The Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable

Best regards,
The 1xBet Support

suhoialeks

3 years ago

still waiting for a response from 1xbet

1xBet Casino

• Representative

3 years ago

Dear SUHOIALEKS,

Thank you for providing the additional data!
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer

All the best,
The 1xBet Support

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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