Complaint #1553 1xBet Casino

Missing deposit 6874 EGP 11 days delayed

By Marwan_Mahmoud

5 months ago

I deposited 6,874 EGP via Vodafone Cash on February 13, 2026. The funds were successfully debited from my Vodafone Cash wallet, and I have the official receipt confirming the completed transfer.

However, the amount was never credited to my 1xBet account, and the transaction was marked as rejected on their platform.

I opened an official query immediately (Query No. 13095182). Since then, I have only received generic and automated responses.

Support initially told me the issue would be resolved within 24 hours. After that, I was told 3 days, then 7 days, and finally 11 days maximum. It has now been more than 11 days, and the funds are still neither credited nor refunded.

This is an instant Vodafone Cash transfer, not a bank transfer, and such transactions normally process within minutes.

I have been a customer of 1xBet for over 2 years and made many successful deposits before using the same payment method and the same phone number.

Transaction details:

Account ID: 1225939559
Query Number: 13095182
Transaction ID: 017651883804
Deposit amount: 6,874 EGP
Payment method: Vodafone Cash
Date and time: February 13, 2026, 17:39
Sender number: 01063855209
Receiver number: 01068930605

I have provided full proof of payment, including the official Vodafone Cash receipt showing the successful transfer and deduction.

I kindly request AskGamblers assistance in resolving this matter and ensuring that 1xBet either credits the funds to my account or refunds the full amount back to my Vodafone Cash wallet without further delay.

This prolonged delay without a clear resolution is unacceptable, and I am concerned about the safety of my funds.

I am ready to provide any additional evidence if required.

Thank you.

Disputed Casino 1xBet Casino

Reason Deposit limits

Amount ج.م.‏6874

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Marwan_Mahmoud

4 months ago

the case solved today my account is credited thanks for askgamblers and 1xbet and can a you remove my number in first message

Marwan_Mahmoud

4 months ago

the case is resolved my deposit is in my account now and please delete my first message or hide my number me thanks

Marwan_Mahmoud

4 months ago

okay i am waiting for your reply

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

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Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

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Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

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Withdrawal not received but successful

Withdraw twice on Aug 6

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I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

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