Complaint #1574 1xBet Casino

Missing Deposit 6000 EGP Transaction ID 19552086241

By User152152

5 months ago

"I am filing a formal complaint regarding a missing deposit of 6000 EGP.
According to my transaction history (attached), the payment was made on January 8th, 2026, at 12:02 PM with Payment Receipt ID: 19552086241.
Although the transaction shows in my history, the funds have not been credited to my main balance (User ID: 1521523669). I have been waiting for a long time and the support is not helping. This is related to my ticket 264980. Please credit my account immediately."

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ج.م.‏6000

Discussion

AskGamblers

• Support Team

4 months ago

Dear @User152152,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

4 months ago

Dear User152152,

Thank you for your message.

Please note that, in order to proceed with the verification of your deposit, our team requested a bank statement covering the period from the date of the transaction up to the current date.

At this moment, we have not yet received the requested document from your side. Kindly provide the bank statement as requested so that we can continue the review process and assist you further.

We appreciate your cooperation and look forward to your reply.

Kind regards,
1xBet Team

AskGamblers

• Support Team

4 months ago

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User152152

4 months ago

Regarding the 1xBet response, I must clarify that their 'instructions' are misleading. I have already provided clear screenshots of the successful transaction and my conversation with Agent Fatin, who explicitly confirmed the deposit was successful in their system.
The issue is not with my evidence; the issue is a synchronization error within their system and the cash agent they use. Asking for a 'bank statement' for a cash deposit is a stalling tactic. My account ID is 1521523669, and the 6000 EGP was confirmed as 'Approved'. I demand that 1xBet stops these delays and credits the amount based on the confirmation already provided by their own support staff

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Deposit pendings

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Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

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My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

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Withdrawal not received but successful

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Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
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5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
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The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

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