Complaint #1463 1xBet Casino

Missing 180 000 DZD from deposit 1xBet Algeria

By Mohamed_ben

9 months ago

I am submitting this complaint because I have been facing a serious issue with my deposit at 1xBet Algeria, and despite several attempts to contact their support, I keep receiving the same automatic replies without any real progress.

On 04/11/2025, I made a deposit of 200,000 DZD through BaridiMob to the official 1xBet agent account (number 00799999000707967025, transaction ID 009375890554) at 16:40.

However, only 20,000 DZD was credited to my 1xBet account at 16:56, just a few minutes later.

The remaining 180,000 DZD never appeared in my balance.

Since then, I have contacted 1xBet support multiple times, attaching all necessary evidence — the official BaridiMob receipt showing the full 200,000 DZD transfer, screenshots from the BaridiMob app, and even a video recording from inside the application that clearly proves the full amount was sent successfully.

Despite all of this, I keep receiving the same repeated automated reply:

> "The deposit of 20,000 DZD was successful. If you have other pending transactions, please contact us again."

I have explained several times that the real amount transferred was 200,000 DZD, not 20,000 DZD, but they completely ignore this and never escalate my case to a higher team.

It has now been more than 4 days, and their system still shows my inquiry as “In progress”.

This delay is unacceptable — I have provided every possible proof, yet no one is investigating properly.

As a result, I’ve also escalated this issue publicly on Casino Guru and on social media platforms (TikTok and Instagram), as I have a large following, and I believe it’s important to warn other players about this situation.

I trusted 1xBet with my funds, but their lack of transparency, repetitive replies, and complete silence for days is extremely frustrating and unprofessional.

I kindly ask AskGamblers to review this case and help me recover the missing 180,000 DZD that was transferred in full but never credited to my account.

I am ready to provide all the evidence again (receipt, screenshots, and video).

Thank you for your attention and support.

Best regards,

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount د.ج.180000

Discussion

AskGamblers

• Support Team

8 months ago

Dear Mohamed_ben,

Following the submitter’s failure to provide adequate information to the casino, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

Mohamed_ben

• 1 reviews

8 months ago

Dear 1xBet Team,

I have reached my limit with this situation.

I already sent you everything you requested:

My full ID documents

Bank statements

Deposit receipt

And even the verification video, which I provided earlier exactly as you requested.

At this point, these documents are more than enough to complete any normal verification procedure.
Requesting a new video now — especially while I am outside Algeria and the “Baridi Mob” app does not function outside the country — is simply impossible and completely unreasonable.

You already have everything you need.
Continuing to delay my case and asking for requirements you know I cannot provide feels like an attempt to block my withdrawal and keep my money, which is unacceptable.

I am officially asking you to proceed with the verification immediately using the documents and video you already received.
There is absolutely no justification for further delays.

AskGamblers Team:
I kindly request your immediate intervention.
This situation has gone far beyond a normal verification process, and I need your support to stop this unfair treatment and ensure my funds are released.

Kind regards,
Mohamed

1xBet Casino

• Representative

8 months ago

Dear Mohamed,

We appreciate your cooperation.

Kindly asking you to send the requested video, so we can help you.

Kind regards,
1xBet Team

Mohamed_ben

• 1 reviews

8 months ago

I get the notification of your replying but did found them in the dashboard of chatting!

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

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My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

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Current Balance: [6096 SRR]

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Withdrawal not received but successful

Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

Clearly 1xbet does not want to acknowledge that it is their fault and they don't want to let me withdraw my money

Payment delayed for 5 days now, I will keep updating this until I get my withdrawal

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

24h left

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Depositing issue

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Demanding full, unmasked payment card details via unencrypted email is a severe security violation and creates an extreme risk of financial fraud.
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Hi Team,

Account : 102272043
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I made multiple attempts to the customer support as the given window for the resolution is 48 hours but still no response. Even a payment query is running but no response whatsoever.

Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

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I am submitting this complaint against 1xBet regarding an unresolved El Casino Auto Roulette bet.

Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

My bet has never been settled. Even now, the bet history still shows the pending/loading icon, which confirms that the bet has not been processed.

I contacted 1xBet Support several times. They informed me that the El Casino provider had already restored the balance. However, no funds have been credited to my account.

The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

I kindly request AskGamblers to contact 1xBet and help resolve this issue by ensuring that my bet is correctly settled and that the missing 15,300 MRU is credited to my account.

Thank you.

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Unrightfully blocking account and delaying verification for 23 days

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I am writing to lodge a formal complaint against 1xBet regarding my account (sent to thecasino >]). My account was completely frozen on July 10th, 2026. Since then, I have been blocked from both betting and withdrawing my remaining balance of 668,447.36 CLP.

I have shown 100% cooperation with their Security Department ([email protected]) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions.

Despite providing all verification materials, my account has been stuck in "review" for 23 days. Every time I email their security team, I receive the exact same automated copy-paste response telling me to "wait for notification".

This is a clear delay tactic to withhold my legitimate funds. I have violated no terms and conditions. I kindly request the AskGamblers team to intervene, investigate 1xBet's malicious delay, and help me recover my balance of 668,447.36 CLP.

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Waiting for my money for one week

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Once I made a deposit, and it didn't arrive in my account until weeks later, like 3-4 weeks. I tried to get help, but they never solved anything; they just said the same thing. For example, this time all the agents that I called said to me that my money will arrive in my account in a maximum of 5 days.

Tomorrow is the 7th day, and now all the agents say that máximum is the 30th. But they don't tell you why, never; you can't cancel either.

It's the only casino where I have had these problems, the only one, but I can't understand why.

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support ticket: # 73853494
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Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get clarification form them, as they don't clarify or respond to the email.

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