Complaint #681 1xBet Casino

1xbet Casino - I lost my account created in 1CLICK

By bflucas7

3 years ago

I created the 1xbet account using the 1click option and made two deposits of 2,500 BRL by Astropay card.

Lost data: login and password. I have the deposit slips. And I made only one bet on the account, it has a balance of 4700 BRL.

I have all the receipts for the deposit, which was made by the Astropay card. I have no way to provide the ID since I lost the data of the account that was created through the option to create an account with 1 click. I have all the tools to prove that I am the owner of the account.

I sent all the documents that prove that I made the deposit in the account, through the email: info-pt@1xbet-team.com

I contacted them by email on December 6th, and they haven't solved my problem so far I really need my account to be able to use the casino.

I need to recover access to the account created through the 1CLICK option on the website. In this option, you are not asked for any type of identification. You create, deposit and bet. I deposited through ASTROPAY, with 2 Astropay cards, I have proof of both and I have proof of deposit from my bank to ASTROPAY too, I have the deposit date and I know exactly the amount that is in the 1xbet account since I made just a gamble last year. I have all the bank details and Astropay data that prove the account belongs to me.

Disputed Casino 1xBet Casino

Reason Other

Amount R$4700

Discussion

AskGamblers

• Support Team

3 years ago

Dear @bflucas7,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required information..

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required information, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

3 years ago

Dear BFLUCAS7,

In order for us to check all the information, please provide the screenshot of your appeal to the Support Service. We'll check all the information and get back to you with the answer

All the best,
The 1xBet Support

AskGamblers

• Support Team

3 years ago

Dear 1xBet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

3 years ago

Dear BFLUCAS7,

In this case, we kindly ask you to provide your email address that you used for one click registration. Also, we kindly ask you to provide the screenshot of your appeal to the Support Service. Looking forward to hearing from you soon

All the best,
The 1xBet Support

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (262)

1xBet Casino Complaints

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My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

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Account ID: 1309412479
Bet ID: 3667386324
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Game ID: RA619872
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Player ID: 1717242899
Deposit Amount: PKR 20,000
Payment Method: Raast
Transaction Date/Time: 06/07/2026, 18:33
Unique Transfer Number: 6a4bd8da549903239d923a6b
Complaint details:
On 06/07/2026 at 18:33, I made a deposit of PKR 20,000 to my 1xBet account (Player ID: 1717242899) via Raast, using my registered payment number ending in 35. The funds were sent to the agent's payment details (03067331643) and the transfer completed successfully on my end, generating unique transfer number 6a4bd8da549903239d923a6b.
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