1xbet Casino - I lost my account created in 1CLICK

Dear BFLUCAS7,

Thank you for contacting us!

To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,
The 1xBet Support

I created the 1xbet account using the 1click option and made two deposits of 2,500 BRL by astropay card.

Lost data: login and password. I have the deposit slips. And I only made one bet on the account, it has a balance of 4700 BRL.

I have all the receipts for the deposit, which was made by Astropay card. I have no way to provide the ID since I lost the data of the account that was created through the option create account with 1click. I repeat, I have proof of deposit to astropay and Astropay to 1xbet, I have all the tools to verify that I am the owner of the account.

I created the 1xbet account using the 1click option and made two deposits of 2,500 BRL by astropay card.

I don't have an ID, I need to regain access to the account created through the 1CLICK option on the website. In this option, you are not asked for any type of identification. You create, deposit and wager. I deposited through ASTROPAY, with 2 Astropay cards, I have proof of both and I have proof of deposit from my bank to ASTROPAY too, I have the date of the deposit and I know exactly the amount that is in the 1xbet account, since I did just 1 bet last year.

Dear BFLUCAS7,

In this case, we kindly ask you to provide your email address that you used for one click registration. Also, we kindly ask you to provide the screenshot of your appeal to the Support Service. Looking forward to hearing from you soon

All the best,
The 1xBet Support

Dear 1xBet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear BFLUCAS7,

In order for us to check all the information, please provide the screenshot of your appeal to the Support Service. We'll check all the information and get back to you with the answer

All the best,
The 1xBet Support

Dear @bflucas7,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required information..

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required information, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.