1xBet Casino - I cannot withdraw my money

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

There are no any updates infact they've rejected my withdrawal again for the forth time

"Hello! Thank you for contacting us. Please provide the following so that we could check your transaction:
, date, time, amount, payment system and the transaction screenshot. As soon as we have information of your case, we will get back to you"

The last withdrawal to be rejected was on the 05/12/2024 at 20:17 the amount was R276.85, I was using skrill to withdraw because I used it to deposit please just process my withdrawal

Dear Aubameyang12,

Thank you for providing the additional information.

We have escalated your case to the relevant department for further review. Please allow some time for the team to investigate and resolve the issue. We will notify you as soon as we have an update on your withdrawal request.

Thank you for your patience and understanding.

Best regards,
1xBet Team

How long are you talking about because I don't have all the time in the world I want my money... if 8hrs passes and I don't receive my money I'm gonna have to file a fraud case

What is so difficult in processing a withdrawal like other betting sites come on guys don't tell me to use alternative methods and clear app what what... I've been doing that for the past 2 weeks now I just wanted my money come on it seems like you are doing this on a purpose I think I should just open a fraud case because yesterday you rejected my withdrawal again for the 18th time after you keep telling me to request another one you better come back with a valid reason this time coz I'm thinking of opening a case I don't understand how you guys are sponsors of CAF if you ain't professional like this and I wonder what is CAF going to say if it hears you go around giving people tough time to get their money

**Dear Aubameyang12,**

Thank you for your message.

To better assist you, could you please let us know which support email address you have contacted and what was the most recent response you received from our team? This will help us investigate the issue and provide you with a more precise update.

We appreciate your patience and understanding.

**Best regards,
The 1xBet Team**

Does that matter? You've started that thing of yours asking unnecessary questions I want my money, I didn't see myself typing that I've contacted an email address I said I've contacted your support services and that is not always an email. I contacted your operators I think by now 30 percent of them know me coz like I've been contacting them and non of them is giving me a valid solution. If you come back this unless questions of yours and not approve my withdrawal I'm gonna have to take this matter further coz you've delayed me and I've had enough now ask gamblers deal with them. Another thing last time you said that you are going to investigate what did you come back with?

**Dear Aubameyang12,**

Thank you for your message.

To better assist you, could you please let us know which support email address you have contacted and what was the most recent response you received from our team? This information is vital for us to investigate your issue and provide you with a more precise update.

As a global betting platform, we work with multiple departments in different regions. This structure helps us understand and locate your conversations with the regional team handling your case. Your collaboration in providing these details will enable us to assist you more effectively.

We appreciate your patience and understanding.

**Best regards,
The 1xBet Team**

This is what I've contacted text chat they kept telling me to clear the app caches I did that and I've tried withdrawing but still my withdrawal was rejected if you don't wanna give me my money just reverse the one I deposited

This is what I'm talking about you can't keep on rejecting my withdrawal come on I think you are doing this on a purpose thinking I'll give up on my money. ANOTHER THING I DIDN'T CONTACT ANY EMAIL I WAS CHATTING TO YOUR OPERATORS THROUGH TEXT CHAT, You better come back with a valid answer because you take 4 days to reply and I don't understand why if you were replying fast I think we would be done with this by now

**Dear Aubameyang12,**

Thank you for your message. Upon reviewing the screenshots provided, we did not find a clear conversation or relevant details. In this case, we recommend contacting our **Technical Support Department** directly via email

Please include all necessary details, such as your account ID, the issue you're facing, and any relevant attachments, to ensure your request is processed efficiently.

Thank you for your understanding, and we remain at your disposal for any further assistance.

**Best regards,
The 1xBet Team**

Okay let's wrap this up if I send whatever you are saying I should senf will my withdrawal get approved why are you not talking about the main reason that make you reject my withdrawal

Another thing that annoys me is the fact that my emails are getting qued I emailed you guys on the 2nd of December even now they haven't replied

This is what your operators have been telling me from the 12 of December come on guys

**Dear Aubameyang12,**

Thank you for your message.

Could you please try accessing the platform or sending your emails from a PC? If the issue persists, we recommend attempting to use another device to ensure there are no technical issues affecting your access or communication.

Should the problem continue, do not hesitate to let us know so we can guide you further.

We appreciate your patience and understanding.

**Best regards,
The 1xBet Team**

I did everything you asked me to do but still my withdrawal is rejected so I guess I've been scammed

Aquí tienes el mensaje corregido:

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Dear Player,

Thank you for your message.

Please note that if you do not attempt to access from different devices, the result will remain the same. We kindly recommend trying alternative devices to proceed.

Thank you for your cooperation and understanding.

Best regards,
1xBet Team

Dear @Aubameyang12,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

There's no way forward I can't send them an email they are getting qued I don't know what is the problem

I have just sent you an email check it on your side

Dear Player,

Thank you for your message.

We have forwarded your message to the relevant department. Please wait for their response, and we will keep you updated as soon as we have any information.

Thank you for your patience and understanding.

Best regards,
1xBet Team

Okay I guess I'll hear from you guys hopefully I might get my money

Dear Player,

Please send an email to the support team at suppor­t-f­r@1­xbe­t-t­eam.com with the following details:

Your account ID
Withdrawal request number
A bank statement covering the period from the withdrawal request date to the current date, clearly showing that the funds have not been credited.
Additionally, based on the provided screenshots, the issue pertains to a withdrawal rather than a deposit. Please ensure that all screenshots and documents are reviewed carefully for accuracy.

Thank you for your cooperation.

Best regards,
1xBet Team