Complaint #232 1xBet Casino

Having troubles with $7,000 withdrawal

By godlike

6 years ago

Hi , i have been in 1xbet casino for more than 3 years and i have deposited a lot of money and withdrew a lot with no problem .
in had two withdraws in amount of 7000USD (2x 3500 USD) , after my request got accepted they sent vouchers to my email (PSVOUCHERS)
i wanted to use those vouchers and got "invalid vouchers error" , time passed and i didnt know where to submit a complaint about this issue till i found askgamblers .
i have reported 1xbet persian support about this issue which they say they will investigate .
i kindly ask 1xbet to get in touch with their payment system and ask if vouchers are valid or not !
proof of : 1.vouchers sent by 1xbet on specific date attached
2.payment system error saying vouchers are invalid
3.me sending email to 1xbet persian support and inform them about issue attached

voucher 1 : PSVouchers-USD-17378-389f64bb-k1biivno-kentoa2u-d24045d4
Amount : 3484.32 USD
voucher 2 : PSVouchers-USD-17378-52b25947-fx2zcynw-85e73qoc-3da14197
Amount : 3484.32 USD

Account id : 25102043
-
i also want to inform you guys that my account is fully-verified (passed kyc before)

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount $7000

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been in direct communication with the 1xBet Casino management over the past couple of weeks in an attempt to reach a fair and justified decision, based on rock solid and unambiguous proofs. Unfortunately, AskGamblers Complaints Team has not been provided with enough valid evidence on behalf management of 1xBet Casino which could prove whether vouchers used as a payment method were valid or not Therefore we have no other option but to close this complaint as Unresolved, and recommend to the player to forward their the issue directly in front of the relevant regulatory body. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

1xBet Casino

• Representative

6 years ago

Dear @askgamblers
We have already try to help the player several times. At the moment, the player 25102043 is on the internal verification of the 1xBet Betting Company. The Security Service has sent a request for documents to the player on 04/06/2019, but he has not yet provided the requested documents and does not contact the Security Service at all. Since the player ignores our requests and refuses to pass the standard verification for any bookmakers, we, for our part, are powerless to help the player with his complaint about vouchers

We also want to note that this problem occurred in the player 05/19, but he did not contact Support, did not respond to our emails and only 7 months later posted a complaint on this resource, and did not contact us. Such time intervals are highly suspicious. As well as the player's refusal to contact the payment system to receive an official letter. The player 25102043 did not provide the requested documents from 04/06/19 for verification. According to the 1xBet Rules, verification cannot be completed without providing these documents

AskGamblers

• Support Team

6 years ago

Dear 1xBet Casino,

AskGamblers Complaints Team is kindly asking you to assist the player and contact the payment system in order to provide the needed proof of vouchers' validity. This information, which you may find out very easily, would help in resolving this issue.

Thank you for your cooperation.

1xBet Casino

• Representative

6 years ago

Dear @GODLIKE,
1xBet is a betting company that does not have its own payment system. All transactions are processed using methods that players choose for themselves. Please pay attention to this. The error is on the side of the payment system. Again, we want to remind you that this is not our voucher system. This is an independent payment system. We kindly ask you to help us in resolving your issue and contact the payment system to provide official proof that the vouchers were invalid. Thank you

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

73h left

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

24h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

27h left

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

82h left

$5,500,020

Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

69h left

₹35,356

4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same