Complaint #374 1xBet Casino

Failed deposits still not refunded

By Ranjana s.

5 years ago

ACCOUNT NUMBER : 72166809

SO on 1x bet i had 3 failed deposits via netbanking method (paygate) first was on 8th september 2020 next on 11th september and last one on 14th september amounts being 11000, 12000 , 10000 inr respectively when the deposits on the particular time did ot reflect in my account i intimated the support with email along with transaction details stating that i was charged in my bank account but the amount is not credited in to my 1x bet account

the customer support asked me for pdf bank statements which i sent them and they said they have raised the ticket and i would get the refund with in 7-14 working days

i had not received a single refund till end of September so i contacted them again they asked for bank statement which i sent them via email again and each time i had to call for an update they would just ask for bank statement and again today is 26th October i still haven't had a single refund for any of the failed deposits

indian customer care 1xbet support do not even revert back to the emails of complaints i also contacted security department the customer support of 1xbet they also do not reply to the emails

i am here by attaching all the screenshots of emails that i have sent 1x bet and still my issue of non refunds remains un resolved

Disputed Casino 1xBet Casino

Reason Double charge/Refund

Amount ₹33000

Discussion

AskGamblers

• Support Team

5 years ago

Dear @yash1212,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

5 years ago

Dear @YASH1212,
we checked all the information about your three payments that led to the complaint. According to the information received from the bank by the provider, the payments were found and credited to your gaming account:
1. 11000 approved on 19/11
2. 12000 approved on 14/09
3. 10000 approved on 14/12

Also, we checked the last two of your deposits. Your deposit from 22/12/20 on 10700 was held on the bank's side. The provider is currently processing your request. If the funds are not returned to you within 10 banking days, please contact the Support Service with a bank statement for the entire period. The second deposit on 12000 is declined in our system. You need to contact the Support Service with confirmation of this payment. Please contact them to find your transactions

Dear @YASH1212, @ASKGAMBLERS thank you both for your cooperation

yash1212

• India

5 years ago

another 2 deposits have failed now ... not yet added to gaming account

1. on 22/12/2020- inr 10700 (screen shot below)
2. failed deposit of 12000 inr on saturday

1xBet Casino

• Representative

5 years ago

Dear @YASH1212,
according to the information received from the bank by the provider, the next payment was found and credited to your gaming account - 10000INR. So for this moment two of your transaction were credited to your account. For the last amount of 12000INR we are waiting for the information from the payment system

1xBet Casino Complaint Stats

Resolved 384 / 417

Avg. Amount $2,839

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Delayed withdrawal and no proper response

Dear AskGamblers Complaints Team,

I am writing to submit an official complaint against 1xBet regarding a severely delayed withdrawal, a total lack of customer support response, and their failure to provide any payment proof or transaction receipts. It has now been over a month, and the issue remains entirely unresolved.

Here are the details of my account and the disputed transaction:

Casino Username/ID: 1679600061 <email address removed>

Date of Withdrawal Request: 30/05/2026

Withdrawal Amount: 3500 INR

Payment Method Used: Bank Transfer

Current Status in Account: Successful, Paid out

On 30/05/2026, I requested a withdrawal of 3500 via BANK TRANSFER. This payment method matches the exact method I used to deposit. According to 1xBet's terms, the transaction should have been processed within a standard timeframe. However, more than a month has passed, and the funds have not arrived in my personal account.

Furthermore, 1xBet has completely failed to provide a payment receipt, ARN (Acquirer Reference Number), or any transaction reference that would allow me to track this with my bank or payment provider.

Over the last several weeks, I have reached out to 1xBet's support and security teams via email multiple times [mention any other channels like live chat if you used them]. Despite my repeated requests for an update or a transaction receipt, I have received absolutely no reply. My emails are being completely ignored, and I am left entirely in the dark regarding my own funds.

My account is fully verified, all KYC (Know Your Customer) requirements have been met, and I have not violated any terms and conditions.

I request that 1xBet immediately process and release my withdrawal, or provide a valid, official payment receipt with a tracking number so this matter can be resolved.

Thank you for your assistance in mediating this dispute.

Sincerely,

Nirmala

90h left

₹3,500

marked my withdrawal as successful but I never received the funds

Hello AskGamblers Team,

I am submitting this complaint regarding a withdrawal issue with 1xBet.

On 25 June at 10:19 PM, I requested a withdrawal of SAR 500 to my Tiqmo wallet using my registered mobile number.

Before making this withdrawal, I had originally tried to withdraw to another wallet, but the request was rejected by 1xBet. Following their requirements, I created a new Tiqmo wallet and used it for this withdrawal.

This Tiqmo wallet was newly created and had no previous transactions. The attached account statement clearly shows that there has never been any incoming transfer from 1xBet, including the SAR 500 withdrawal.

1xBet marked the withdrawal as successful, but more than five days have passed and I have not received the funds.

I contacted Tiqmo support, and they informed me that only the sender can initiate a transfer trace. I also provided my Tiqmo account statement to 1xBet, but they continue to repeat that the funds were sent without providing proof that the transfer was made to my registered wallet or opening a formal investigation.

I respectfully request that 1xBet:

- Initiate a formal transfer trace with their payment provider.
- Provide proof that the SAR 500 was sent to my registered Tiqmo wallet.
- Refund the withdrawal amount if they cannot verify that the transfer reached my wallet.

I have attached all supporting evidence, including the withdrawal confirmation, Tiqmo account statement, and my conversations with both parties.

Thank you for your assistance.

Resolved

ر.س.‏500

Withdrawal being rejected without resolution

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

31h left

د.م.56,917

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

Resolved

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

49h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

Resolved

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Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

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Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

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4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same