Complaint #91 1xBet Casino

Deposit still not credited after waiting for days

By Nikolaos N.

7 years ago

on 20.09 i made around 200 euro deposits using my moneysafe wallet. one deposit of 20 euros was not credited and still is no credited. i contacted moneysafe of course and they gave me transaction ID and details wich i send to 1xbet support both english and greek. so far i ve sent 40 emails to english support and 15 to greek with the answer always being "Our specialists are working on your issue. Please, wait for our response" ALWAYS! their answers to me is just CTRL+V... 20 euros is not much but if for 20 euros issue i dont get an answer in 2 days what would happen if it was hundrends???

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount €20

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

drskin

• Greece • 10 reviews

7 years ago

there was never that kind of conversation. i never told you i was told to made a deposit. read please what i am writing. I was waiting for a week to get my 20 euro deposit. In breach of your terms that you should have credited my deposit in max 24 hours. anyway after that week 1xbet finaly decided to credit my account with my deposit. 20 euro. no bonus not anything for the week i waited. not even anb explanation. I go to withdraw my 20 euro because i didnt want to play them anymore and the system rejected the withdraw because i had to sport bet wager at least once my deposit so i placed the bets lost them and thats it. I dodnt know where all these nonsense come from. i have a ll the chat transcripts forall my claims

1xBet Casino

• Representative

7 years ago

Hi,

I was told that you weren't asked to deposit money to your account equal to the sum you wanted to withdraw.

Merely to deposit the minimum possible sum to confirm the ownership of the account in the payment system, so you can successfully withdraw your funds. Can you comment on that?

drskin

• Greece • 10 reviews

7 years ago

hello sir

I deny that. i had to play all of my deposit in order to withdraw and i specificaly asked for a refund but the answer was dear client the funds are deposited successfully to your account. that was reply in 4 mails and so i lost it. the next day i got my VIP cashback played a sport bet and withdrew 9 euro from that. that was the last move i ve made to 1xbet. yesterday i received a mail that the funds are in my account out of nowhere but was probably a mistake

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

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My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

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