Complaint #1530 1xBet Casino

Deposit problem refuse

By Abdessalem

6 months ago

Dear AskGamblers Team,

I am submitting a complaint against **1xBet** regarding a deposit that was deducted from my bank account but never credited to my casino balance.

**Player details:**

- Casino: 1xBet

Player ID: 803176925

**Deposit information:**

- Date and time of deposit: January 28, 2026 at 20:38

- Deposit amount: 4000 DZD (Algerian Dinar)

- Payment method: Baridi Mob

- Transaction reference / ID (if you have it): 010114565561

**Description of the issue:**

On January 28, 2026 at 20:38, I made a deposit of 4000 DZD using Baridi Mob. The amount was successfully deducted from my bank account (I have proof of the deduction / transaction receipt from Baridi Mob and my bank statement).

However, the money has **never appeared** in my 1xBet account balance.

The deposit is missing for more than 10 days now.

**Communication with 1xBet support:**

I contacted 1xBet support immediately after the issue occurred.

For the past 10 days they have been replying with the same message: "We are reviewing the issue" / "The matter is under review" — but there has been **no progress, no update, and no solution** until today.

**Attached evidence:**

- Screenshot / receipt from Baridi Mob showing the successful payment of 4000 DZD to 1xBet on January 28, 2026 at 20:38

- Bank statement showing the deduction of 4000 DZD

- Screenshots of my 1xBet account balance (showing 0 DZD added from this deposit)

- Screenshots of all conversations with 1xBet support (including their repeated "under review" replies)

I kindly request your urgent assistance in contacting 1xBet to:

1. Credit the missing 4000 DZD to my account, or

2. Refund the full amount back to my original payment method.

This is a clear case of a missing deposit and unacceptable delay from the casino.

Thank you very much for your help.

Best regards,

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount د.ج.4000

Discussion

AskGamblers

• Support Team

5 months ago

Dear @Abdessalem,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

5 months ago

Dear Abdessalem,

Thank you for your message.

Please note that the bets mentioned were placed specifically using the funds from the deposit dated January 28, which was credited to your account on 13/02 under transaction ID 19892758377.

According to our system records, the credited amount corresponds to that transaction and was subsequently used for betting activity.

If on that same day you made other similar transactions to our account, we kindly ask you to provide the customer support team (via your gaming account) with:

Payment receipts for all deposits made on that date

A full bank statement confirming each transaction

Clear confirmation of the transaction IDs and exact amounts

This will allow us to compare all payments and ensure that every transaction is correctly matched and reviewed.

We look forward to your cooperation in order to resolve this matter conclusively.

Kind regards,
1xBet Team

Abdessalem

5 months ago

Okey thanks for your help

1xBet Casino

• Representative

5 months ago

Dear Abdessalem,

Thank you for your message.

We will check the information you've provided.

Please expect a reply soon.

Kind regards,
1xBet Team

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

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My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

1xBet Account ID: [1160783039]
Current Balance: [6096 SRR]

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Withdrawal not received but successful

Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

Clearly 1xbet does not want to acknowledge that it is their fault and they don't want to let me withdraw my money

Payment delayed for 5 days now, I will keep updating this until I get my withdrawal

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

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I am submitting this complaint against 1xBet regarding an unresolved El Casino Auto Roulette bet.

Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

My bet has never been settled. Even now, the bet history still shows the pending/loading icon, which confirms that the bet has not been processed.

I contacted 1xBet Support several times. They informed me that the El Casino provider had already restored the balance. However, no funds have been credited to my account.

The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

I kindly request AskGamblers to contact 1xBet and help resolve this issue by ensuring that my bet is correctly settled and that the missing 15,300 MRU is credited to my account.

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Unrightfully blocking account and delaying verification for 23 days

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I have shown 100% cooperation with their Security Department ([email protected]) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions.

Despite providing all verification materials, my account has been stuck in "review" for 23 days. Every time I email their security team, I receive the exact same automated copy-paste response telling me to "wait for notification".

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