Complaint #1493 1xBet Casino

Deposit of 5100 MAD deducted but not credited ID976701857

By Amine E.

7 months ago

Hello AskGamblers Team,

I am filing a formal complaint against 1xBet regarding a missing deposit that was deducted from my bank account but never credited to my gaming account.

Here are the details of the transaction:

- Account Name: < personal information removed >

- Account ID: 976701857

- Date & Time: 22/12/2025 at 18:21

- Amount: 5,100 MAD

- Payment Method: Lbankalik (Attijariwafa Bank)

Transaction Specifics:

- Transaction Reference Number: 324583699

< sensitive information removed >

I have already contacted 1xBet support regarding this issue. My support ticket number is N° 11109977. Despite providing them with the proof of payment and the reference number, they have not resolved the issue or credited the funds to my account yet.

I have attached the bank transfer receipt showing the transaction details and the successful transfer.

I request your help to get this amount credited to my account or refunded immediately.

Thank you.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount د.م.5100

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sokota

• Morocco

7 months ago

Dear AskGamblers Team,
I would like to sincerely thank you for your intervention regarding this issue. I also want to thank the 1xBet Team for their cooperation and for crediting the missing deposit.
I confirm that I have received the funds, so please mark this complaint as resolved and close the ticket.
Thank you.

1xBet Casino

• Representative

7 months ago

Dear Sokota,

Thank you for your message and for your continued patience.

We would like to inform you that your case is still under review, and at this stage we are awaiting final confirmation from the payment provider. All documents, videos, and bank statements you submitted have been forwarded to the relevant specialists and are being carefully checked in cooperation with the external payment system.

Please note that such investigations depend on responses from third-party financial institutions, and unfortunately this process may take additional time beyond our direct control. We understand that the waiting period is frustrating, however your request has not been overlooked and remains a priority.

As soon as we receive an official response from the payment system or any new information, you will be informed immediately.

Thank you for your understanding and cooperation.

Kind regards,
1xBet Team

Sokota

• Morocco

7 months ago

Update on Complaint - Ticket : 11109977
Id account:976701857
Dear AskGamblers Team and 1xBet Support,
I am writing this update to express my deep frustration regarding my missing deposit,
It has now been more than 11 days and I still have not received any response regarding payment request No. 11109977.
I have already sent a video recorded from another phone showing my banking application and clearly displaying the transaction of 5,100 MAD. I am now also attaching my bank statement, which confirms the same transaction of 5,100 MAD made between 22/12/2025 and 23/12/2025.
All the required proof has been provided. I kindly ask you to urgently review my case and provide me with a clear update on the status of my deposit.
Thank you for your cooperation.
Best regards

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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