Complaint #1464 1xBet Casino

Deposit not received in my 1xbet casino

By Lucky1663

9 months ago

I deposited 45,000 INR using the Paytm INR option. The money was deducted from my bank account on November 6, 2025, but after five days, the deposit has not been received in my 1xBet ID. I have provided all the documents requested by the 1xBet team, including the bank statement, video proof, and other documents they asked for. Despite providing everything, the 1xBet team is not helping me. I am an older player, but this time the service by 1xBet is very bad, and they are not helping me.

Disputed Casino 1xBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

7 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Lucky1663

7 months ago

You have been repeating the same thing since 2 months. But money already deduct from my bank account and my bank has confirmed money already recived to receiver bank account successfully your cheating with me. You know upi payment settlement in Real time so why it's not received my bank already confirmed money was successful received to receiver bank account

1xBet Casino

• Representative

7 months ago

Dear Lucky1663,

We would like to inform you that we have received the final response regarding your deposit. The status of your request is unsuccessful, as this transaction was not received on our side.

If the funds were debited from your account, we kindly ask you to contact your bank or wallet support to investigate and recover the payment. Unfortunately, we do not have access to this transaction or the funds, and therefore we are unable to assist further from our side.

We sincerely apologize for any inconvenience and appreciate your understanding.

Best regards,
1xBet Team

Lucky1663

7 months ago

But I am already waiting for last 2 month my problem not solved what's your service what's froud company service

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

74h left

₹4,800

My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

1xBet Account ID: [1160783039]
Current Balance: [6096 SRR]

Resolved

ر.س.‏6,096

Withdrawal not received but successful

Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

Clearly 1xbet does not want to acknowledge that it is their fault and they don't want to let me withdraw my money

Payment delayed for 5 days now, I will keep updating this until I get my withdrawal

Resolved

₱16,000

Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

28h left

$1,942

Depositing issue

I made a deposit of 85$ on 7/6 and didn't get my funds or anything near to that after a few weeks when I was checking out the query i was told by the specialist that I need to send all verifications including a screen recording of my bank application so that they can help but i picked the payment receipt and transaction advice and emailed it to them so all the information needed and necessary to approve the deposit was sent. Following that delay in deposit processing, I received an email on July 29, 2026, from [email protected].
In the email, the merchant explicitly instructed me to email them a clear view of my full 16-digit bank card number.
Demanding full, unmasked payment card details via unencrypted email is a severe security violation and creates an extreme risk of financial fraud.
Due to these predatory and insecure practices, I have refused to comply with their request. And still i have not received anything from the merchant

94h left

$85

Withdrawal of Rs 20500 INR

Hi Team,

Account : 102272043
I made a withdrawal of Rupees : 20,500 INR on 3rd Aug. As in the status it is showing successful but the amount is not credited to my account.
I made multiple attempts to the customer support as the given window for the resolution is 48 hours but still no response. Even a payment query is running but no response whatsoever.

Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

Resolved

₹20,500

My bet has never been settled

I am submitting this complaint against 1xBet regarding an unresolved El Casino Auto Roulette bet.

Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

My bet has never been settled. Even now, the bet history still shows the pending/loading icon, which confirms that the bet has not been processed.

I contacted 1xBet Support several times. They informed me that the El Casino provider had already restored the balance. However, no funds have been credited to my account.

The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

I kindly request AskGamblers to contact 1xBet and help resolve this issue by ensuring that my bet is correctly settled and that the missing 15,300 MRU is credited to my account.

Thank you.

77h left

15,300

Unrightfully blocking account and delaying verification for 23 days

Dear AskGamblers Team,

I am writing to lodge a formal complaint against 1xBet regarding my account (sent to thecasino >]). My account was completely frozen on July 10th, 2026. Since then, I have been blocked from both betting and withdrawing my remaining balance of 668,447.36 CLP.

I have shown 100% cooperation with their Security Department ([email protected]) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions.

Despite providing all verification materials, my account has been stuck in "review" for 23 days. Every time I email their security team, I receive the exact same automated copy-paste response telling me to "wait for notification".

This is a clear delay tactic to withhold my legitimate funds. I have violated no terms and conditions. I kindly request the AskGamblers team to intervene, investigate 1xBet's malicious delay, and help me recover my balance of 668,447.36 CLP.

Thank you for your assistance.

74h left

$668,477

Waiting for my money for one week

I made a withdrawal on Monday, 20/07, and I am still waiting for my money.

It's not my first time cashing out. I can say that I could be a VIP member cause I play every day, but I think that's not enough for them, cause many times they retained my deposits too,

Once I made a deposit, and it didn't arrive in my account until weeks later, like 3-4 weeks. I tried to get help, but they never solved anything; they just said the same thing. For example, this time all the agents that I called said to me that my money will arrive in my account in a maximum of 5 days.

Tomorrow is the 7th day, and now all the agents say that máximum is the 30th. But they don't tell you why, never; you can't cancel either.

It's the only casino where I have had these problems, the only one, but I can't understand why.

Rejected

$300

Unjustified delay on withdrawal after successfully completing the kyc verification

account id: 313968111
support ticket: # 73853494
amount: 18200 USD

Dear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification . Then i tried to withdraw but its still rejected. But it's been over 4 months I haven't received any response from them. their support team ignores and sends automated response. When I asked them how much more time it takes their ignored my emails and just delaying my withdrawal.

Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get clarification form them, as they don't clarify or respond to the email.

Rejected

$18,200