1xBet Casino - deposit not received and contrasting replies from customer care

Gaming account ID - 432325021

Dear Player,

We understand your concern regarding the deposit made on January 29th and we apologize for the inconvenience caused. Please note that sometimes deposits may take up to 14 business days to be processed and reflected in your gaming account.

Currently, we are reviewing the status of your case. Have you contacted our Live Support chat or reached out to our regional support email? They may provide you with more detailed information regarding your deposit.

We appreciate your patience and cooperation, and we will do our best to assist you in resolving this issue as quickly as possible.

Sincerely,
The 1XBET Team

On 29th January, I made 2 deposits to delight traders and 1 deposit to SK traders through net banking option in deposit section. First one sent to delight traders was for 10,000 INR which I got it successfully in my gaming account. Second transaction which I did was for 49,999 INR at 7.40 p.m. through my UPI handle shrina­nda­nvp­7-3­@oksbi which was successfully debited from my bank account and transfer completed to your 1xt bet delight traders account. The UTR for this transaction is 100082633709. Since they money was not loaded to my gaming account, I spoke with 1xt bet support on call and he told that my transaction was approved and that it will be credited in gaming account in few hours. Since it was taking much time to get credited and I wanted to start betting, so I made another 3rd deposit for INR 49,999 via net banking option to SK traders with UPI handle kalais­elv­i06­061­961­@ok­axis. This transaction was successfully credited to my gaming account. The UTR for this third transaction was 100082754056. Only the second transaction was not credited to gaming account. I made request to customer support on the following day on 30th and they told that 1xbet did not receive the money but the customer support who spoke previously on 29th told that 1xt bet received and approved the transaction which i never received till today. So much contrasting replies by the customer support clearly tells that they want to keep my money and cheat and no proper response everytime. Firstly it was approved and recieved according to the customer support and they are wantedly trying to cheat. For the 2nd transaction of INR 49,999 with UTR 100082633709, please send it to my gaming account asap as it's approved. The customer support don't check whatever we say, so please send it to a honest and loyal person. Thank you very much for looking into the matter ;) I am again attaching the screenshots of payment successfully completed for 2nd transaction.

The issue has been resolved. Thank you 1xbet and askgamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.