Complaint #1196 1xBet Casino

Deposit not received and contrasting replies from customer care

By SHRINANDAN

1 year ago

I have made a deposit via Net banking option on 29th January for Rs.49,999 and it has been completed successfully through Google pay UPI. The UTR is 100082633709. I did not receive it in my gaming account yet. Firstly, the customer service agent told that it was approved an asked me to wait for 3 hours for it to get credited in gaming account but it's been more than 4 days now. Later, when I asked the agents again on call they told that 1xbet did not receive the money and will be returned in 14 days and again they told that it was approved and going to get credited in gaming account. What is happening? The transaction was successful. Please help me to resolve this issue, I have been using 1xbet for 3 years and never faced this issue. I kept this money for my father's paralysis treatment. Kindly do the needful and credit by gaming account soon as the transaction is successful, attaching transaction screenshot for your reference.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ₹49999

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

SHRINANDAN

1 year ago

The issue has been resolved. Thank you 1xbet and askgamblers

SHRINANDAN

1 year ago

On 29th January, I made 2 deposits to delight traders and 1 deposit to SK traders through net banking option in deposit section. First one sent to delight traders was for 10,000 INR which I got it successfully in my gaming account. Second transaction which I did was for 49,999 INR at 7.40 p.m. through my UPI handle shrinandanvp7-3@oksbi which was successfully debited from my bank account and transfer completed to your 1xt bet delight traders account. The UTR for this transaction is 100082633709. Since they money was not loaded to my gaming account, I spoke with 1xt bet support on call and he told that my transaction was approved and that it will be credited in gaming account in few hours. Since it was taking much time to get credited and I wanted to start betting, so I made another 3rd deposit for INR 49,999 via net banking option to SK traders with UPI handle kalaiselvi06061961@okaxis. This transaction was successfully credited to my gaming account. The UTR for this third transaction was 100082754056. Only the second transaction was not credited to gaming account. I made request to customer support on the following day on 30th and they told that 1xbet did not receive the money but the customer support who spoke previously on 29th told that 1xt bet received and approved the transaction which i never received till today. So much contrasting replies by the customer support clearly tells that they want to keep my money and cheat and no proper response everytime. Firstly it was approved and recieved according to the customer support and they are wantedly trying to cheat. For the 2nd transaction of INR 49,999 with UTR 100082633709, please send it to my gaming account asap as it's approved. The customer support don't check whatever we say, so please send it to a honest and loyal person. Thank you very much for looking into the matter ;) I am again attaching the screenshots of payment successfully completed for 2nd transaction.

1xBet Casino

• Representative

1 year ago

Dear Player,

We understand your concern regarding the deposit made on January 29th and we apologize for the inconvenience caused. Please note that sometimes deposits may take up to 14 business days to be processed and reflected in your gaming account.

Currently, we are reviewing the status of your case. Have you contacted our Live Support chat or reached out to our regional support email? They may provide you with more detailed information regarding your deposit.

We appreciate your patience and cooperation, and we will do our best to assist you in resolving this issue as quickly as possible.

Sincerely,
The 1XBET Team

1xBet Casino Complaint Stats

Resolved 400 / 431

Avg. Amount $2,767

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (243)

1xBet Casino Complaints

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Account suspended after deposit 12735 EGP

"On September 1st, I made a deposit via Vodafone Cash for 12,735 EGP. Shortly after the deposit, my account was suspended. I have contacted the casino support multiple times by email but have received no reply, which is consistent with my previous experience with this operator. This deposit has not been used for any bets — I did not win or lose anything from it, since the account was suspended before I could use it. I am requesting a full refund of the deposited funds, as no service was provided after payment was taken. My account has a verified, long-standing history with this operator, and no clear reason for the suspension has been given.

User ID: [1225939559]

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1xbet Casino - Stalling and no update on verification process

Dear 1xBet Support Team,

I am contacting you again to submit a FORMAL COMPLAINT regarding the restriction/blocking of my account, which has now remained unresolved for approximately two months.

I have fully cooperated with the Security Department and have provided the documents and verification materials requested from me. However, after all this time, the only response I continue to receive is that requests are processed “in the order they are received.”

I want to make it absolutely clear that this response is no longer acceptable after approximately two months of waiting.

I understand that 1xBet may have internal security and verification procedures. However, this does not justify keeping an account restricted indefinitely without providing the customer with a specific explanation of the current status of the case, an estimated resolution date, or information regarding whether there is any specific issue with the documents I have submitted.

Therefore, I formally request the following:

1. That my case be individually reviewed and escalated due to the excessive amount of time that has already passed.

2. That I be informed of the exact current status of my security verification.

3. That you clearly confirm whether any additional document, information, or verification is still required from me.

4. If no further documentation is required, I request a specific timeframe or reasonable deadline for the resolution of my case.

5. If 1xBet has determined that my account cannot be reinstated, I request that you provide the specific reason for that decision and the procedure for withdrawing any legitimate remaining balance from my account.

6. I also request the case/reference number or identifier of my review, together with confirmation that this complaint has been formally registered.

I want to formally record that I have fully cooperated with the verification process and that my case should not remain indefinitely pending while I continue receiving generic automated responses.

I have also found publicly available reports from other users describing similar situations, including cases where customers were repeatedly told that requests were processed “in the order they were received” for extended periods of time. For this reason, I am specifically requesting that my case not be answered with another generic response, but with a specific and verifiable update regarding my account.

I am not requesting unjustified preferential treatment. I am simply requesting that, after approximately two months, I receive a clear and definitive resolution.

Please forward this complaint to the responsible Security/Verification Department and provide me with a substantive response rather than another automated message asking me to wait.

I expect a concrete response regarding my case, not another generic request for patience.

Sincerely,

24h left

Withdrawal rejected problem in 1xbet

Dear 1xBet and AskGamblers Team,

My 1xBet account has a balance of 6,320 BDT. In this situation, when I requested a withdrawal of 3,100 BDT, it was rejected. After that, whenever I try to make a withdrawal from my account, it is automatically refused.

The refusal reason shows: “Request for documents. Please email the security team. Identification document.”

My account had the New User First Deposit 100% Slot Bonus. I followed all of their rules, placed bets legally, and successfully completed the wagering requirement. This is my first and only 1xBet account. I have never opened a 1xBet account before.

I emailed the 1xBet Security Team 5 days ago regarding this issue, and I also sent clear photos of both sides of my original National ID Card.

Even after 5 days have passed, I still have not received any response from the 1xBet Security Team, which is really disappointing.

My ID: 1780681405

I request the 1xBet Security Team to please resolve my issue as soon as possible so that I can play games and withdraw my money.

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Vip cashback unavailable

Hello 1xBet Support,

I would like to submit a formal complaint regarding my VIP Cashback.

My id:1212941985

I completed my Copper VIP level at 300,000 XP on August 22, 2026, at approximately 2:34 AM. According to the VIP Cashback terms, Copper provides 5% cashback once every 7 days.

More than 7 days have now passed, but my VIP Cashback still shows “Unavailable”, and the new 7-day cashback countdown has not started.

I have already contacted support and was informed that there is currently a technical issue causing a delay in opening the VIP Cashback. However, I would like to know specifically:

Why is my Copper VIP Cashback still unavailable?
When will my 7-day cashback cycle start?
Will the cashback I became eligible for after completing Copper be credited automatically once the technical issue is resolved?
Is my JILI Super Ace activity eligible for the Copper VIP Cashback calculation?
Please confirm my VIP level and the exact cashback percentage applicable to my account.

I have attached screenshots showing my Copper level as completed (300,000/300,000 XP) and the VIP Cashback showing “Unavailable”.

Please check my account specifically and provide a clear explanation and expected resolution time.

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Withdrawal Pending and Account Verification Delayed for Account ID 1004806711

Dear AskGamblers Support Team,

I am submitting this formal complaint regarding 1xBet withholding my withdrawal and unnecessarily delaying my identity verification (KYC) process.

Account Details:

Account ID: 1004806711
Registered Email: < email removed >
Pending Balance: ~2000 USDT

Timeline & Details of the Issue:

I recently placed standard bets on the platform and accumulated profits (~4,000 USDT).
When I requested to withdraw my remaining balance of ~2000 USDT, my withdrawal was blocked due to a pending identity verification (KYC).
I have already provided all requested identification documents over a week ago.
Despite waiting for over 7 days, my account verification remains incomplete. I have repeatedly contacted customer support and emailed the security department (⁠[email protected]⁠), but I only receive generic replies stating that the verification is still in progress.

Conclusion:

My submitted documents are 100% genuine and fully accurate. I have strictly abided by all platform rules and terms of service. I request 1xBet to complete my account verification immediately and release my withdrawal of ~2000 USDT.

Thank you for your prompt assistance in resolving this issue.

Sincerely,

< full name removed >

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Withdrawal problem One X Bet

Account ID: 629972373
Amount: 34,400.78 EGP

1xBet is holding my balance and refusing all withdrawals.
Reason given: "Account linked to agent".

I deposited money to 9 different agents provided by 1xBet live chat support.
ALL agent numbers are FAKE and not on WhatsApp.
Examples: 19810606055, 17173681477, 17740441281, 17012345678, 18773681009

I contacted support. Agent named "Ammar" closed the chat immediately when I mentioned Curacao license and AskGamblers complaint.

This is fraud and scam. I have been playing and winning but cannot withdraw.

Proof attached: Balance screenshot, Deposit history, Rejected withdrawal screenshots, Chat screenshot.

Please force 1xBet to remove the agent link and allow me to withdraw to my wallet: 01018028374

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4 Withdrawals Blocked 934 USD 1xbet 3809975

Hello AskGamblers Team,

I have 4 withdrawals blocked at 1xbet since 02/08/2026. Total amount: $934.57

Withdrawal details:

1. 23.08.2026 - $232.06 - Status: In Progress

2. 16.08.2026 - $233.34 - Status: Transferred to next period

3. 09.08.2026 - $241.65 - Status: Transferred to next period

4. 02.08.2026 - $227.52 - Status: Transferred to next period

I have contacted 1xbet support 4 times by email and 1 time by live chat.

The live chat agent "Sabrina" lied to me and said "cancelled by client" which is FALSE. I have screenshots proving this.

No payment received. No explanation given for 26 days.

My account details:

Player ID: 3809975

< full name removed >

I demand immediate payment of $934.57.

Thank you.

Rejected

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VISA Withdrawal Issues

I am an existing 1xBet customer and have successfully withdrawn funds via my Visa card in the past without issue. Since 24 August 2026, all withdrawal attempts to my Visa card have failed. When I contacted 1xBet support, I was told this is due to a "technical issue" affecting Visa withdrawals, but no timeframe for resolution was provided.

I do not have an alternative withdrawal method linked to my account, and 1xBet's stated policy requires withdrawing via the same method used to deposit. I requested that support either provide a resolution timeframe or authorize withdrawal via an alternative method (e-wallet, bank transfer, or crypto) given the fault is on their end, but I have not received a satisfactory response.

My funds remain in my account balance and have not been paid out.

What I Am Requesting:

Confirmation that my balance is secure and unaffected.
A clear timeframe for resolution of the Visa withdrawal issue.

I would appreciate AskGamblers' assistance in resolving this matter with 1xBet.

Resolved

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Uncredited Aviator winnings 1xBet ID 1411924577

Account ID: 1411924577
Ticket Reference: TPQ-44918
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On August 5, 2026, I experienced a technical currency conversion error while playing Aviator by Spribe on 1xBet.

I contacted the game provider Spribe directly, and they conducted an official investigation. Spribe provided me with detailed technical logs confirming that there were no errors on the game provider’s side, and that the funds (663.30 EUR) were processed correctly in units, but miscalculated by 1xBet’s internal system during currency conversion.

I forwarded all official proofs and technical logs from Spribe to 1xBet support 12 days ago (Ticket TPQ-44918). Despite receiving full proof from the software developer, 1xBet support keeps ignoring the facts, sending automated replies that the issue is "under investigation," and refusing to perform a manual balance adjustment.

It has been 19 days since the incident, and 1xBet is unreasonably withholding my funds. I ask AskGamblers to assist in escalating this issue to 1xBet representatives so they can perform a manual balance credit of 663.30 EUR.

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My account is still under verification and I cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to: security-en@1xbet-team.com

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

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