Complaint #810 1xBet Casino

1xbet Casino - Deposit not credited to my 1xbet account

By Sherif T.

2 years ago

I made deposit on the 30th of October using etisalat cash as payment and money was deducted from my wallet and I received the sms confirmation so I raised a complaint on the 1st of November and got requested for all details that I have shared and today is the 24th which means 25 whole days has passed without a single update on my emails , I am totally being ignored and feel hopeless and scammed 🙁

And below you can find the sms confirmation of the transfer with trnx ID

1950.0 L.E was successfully transferred to 01147082648. transfer fee is 9.75 LE. Trx date: ‎‎30-10-23 19:36 Trx ID 004686977970. View your transaction history on Ana Vodafone App to track your spending: < removed >

And I have raised a company since day one as you can see in the below attachments one with all the requested data and the other attached is there last feedback on my email

Thai is the mail subject with the ticked number assigned by 1xbet team: Re: Pending deposit 1950 using etisalat cash [#47159596]

And the attached is the last reply received and you have translated it to English

Hello dear user,

The required information has been completed and your request has been sent to the team responsible for processing requests. Please note that due to the large number of requests, processing time may take longer than usual. We kindly ask you to wait and be satisfied with this message, and not to resend the same issue so that we can assist you.

Thank you for your understanding.

Best regards,

Support Team

So please check and confirm if there is anything else required from my end

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount $63

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 years ago

Dear @Sheriftoukhy,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

2 years ago

Dear user,

As per the Security Department, this transaction got rejected. We have informed them of your transaction to be resolved. Please wait a bit more until you've received an answer from the Support Team's side.

All the best,
The 1xBet Team

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per 1xBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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