Deposit not credited not refunded
Dear AskGamblers Team,
My gaming ID-728600317
On 5 November 2025, I transferred INR 5,000 via UPI. The amount was never credited to my gaming account.
When I contacted chat support, I was told the refund would be processed within 14 days.
Throughout my follow-ups, the platform has given multiple conflicting explanations, which raise serious concerns about their internal handling of transactions:
18 November: “Your deposit has been blocked by the bank. Please wait for 14 days.”
19 November: “Transaction on the part of the bank has been completed, and your request is being processed.”
After the promised 14 days had passed, I still had not received the refund. I submitted my bank statement and payment details through email and chat.
26 November: Support stated that the payment had been forwarded to the bank for final crediting.
28 November: They contradicted their earlier statement by saying, "According to the data provided, we could not find the corresponding transaction. Please attach the correct receipt and from the correct account.”
These contradictory statements—first confirming that the payment was forwarded to the bank, then denying they can even locate the transaction—demonstrate negligence, lack of transparency, and inconsistent communication by the platform.
I have submitted every piece of evidence requested, yet the platform keeps shifting its statements instead of resolving the issue.
Request for AskGamblers’ Assistance
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