Complaint #893 1xBet Casino

Deposit not credited for 42974283

By balu a.

2 years ago

Account id -42974283

I deposited 5000 rs through the net banking method from Axis to Axis Bank. I have provided all the proofs like the receipt no bank statement and debited mail message.

For axis to axis-to-axis net banking method, we will not get any utr. I checked with Axis Bank about utr. I have checked the receiver bank statement with the help of an Axis Bank employee the transaction is there with my name like <full name removed> 5000 rs credited to the receiver bank... no help from customer care. They are saying that I will get the money in 3 hours but it's been more than 8 days still i have not gotten the money. I have shared all the proofs through mail already.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ₹5000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @baluashok96,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, therefore, is being rejected.

It is mandatory not to share your personal and sensitive information towards third parties which are not related to the casino or the bank. Unfortunately, upon evidence you presented, the phone number is not connected to the casino or bank itself. In the future please be careful with your information.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

baluashok96

• India

2 years ago

Dear 1xbet,

Hahaha man ...the account number shown in your payment ssystem thats why i tranfer that money...why you people making me fool for mistake from your side....haha my account id 42974283 is not credited ..check again and please provide a screenshot when the 42974283 is credited with 5000.....i know you people stolen my moneu and saying so many un related things like first you said its credited to my account but now when askgamblers asking you people saying the money is credited to some other 1xbet account...ha ha you people..hahaha ...why are you people stealing the money from me ..do you dont have money hahaha

1xBet Casino

• Representative

2 years ago

Sorry but unfortunately it is not possible to request the statement from the payment system. Confirmation of the transfer can be obtained by the player by contacting the bank.

As per the screenshot provided by the user, it seems that the player shared his transaction details to a third party and the transaction details were used by someone else to claim the amount. You can see it on the screenshots of the player above, he personally corresponded with a contact not belonging to us in any way (all official contacts are listed only on the official website, in the contact section, as well as the official contacts of the bank on the bank page). Neither we nor the bank can be held responsible for the fact that the player independently distributes personal data and any other confidential information to third parties, as well as in the public domain on the Internet. Therefore, we ask you to be attentive in the future and dialog only with official representatives.

Best regards,
The 1xBet Team

AskGamblers

• Support Team

2 years ago

Dear 1xBet Casino,

The AskGamblers Complaint Team is kindly asking you to provide evidence payment was successfully processed. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Thanks in advance for your cooperation.

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

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Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

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Withdrawal not received but successful

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I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

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On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
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5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

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Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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