Complaint #1620 1xBet Casino

Deposit not credited 2000 EGP

By Ali A.

4 months ago

Dear AskGamblers Team,

I am submitting a complaint against 1xBet regarding a deposit issue that has not been resolved despite providing full evidence.

• Account ID: 1553324635

• Ticket Number: 15233043

• Amount: 2000 EGP

• Payment Method: WePay (Meeza wallet)

• Date of Transaction: April 7, 2026 (around 4:00 AM)

I made a deposit of 2000 EGP via WePay, and the transaction was successful. The amount was deducted from my wallet, and I have official proof confirming the deduction.

However, the amount was not credited to my 1xBet account.

I have contacted the casino support multiple times and provided all requested evidence, including:

- Payment receipt

- Screenshots

- Video proof of the transaction

Despite this, the support team keeps requesting irrelevant and unreasonable actions such as recording a phone call with a bank, even though I used an e-wallet and not a bank account.

It has now been more than 48 hours, and the issue is still unresolved.

I believe this is unfair handling of my case and unnecessary delay.

I kindly request your assistance in investigating this matter and helping me recover my funds.

All supporting evidence will be attached.

Thank you for your support.

Sincerely,

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ج.م.‏2000

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding deposit requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

Alooh

• Egypt

4 months ago

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This is a repeated issue.

I previously had the same problem with a 2000 EGP deposit, which was only resolved after AskGamblers intervention.

Today, I made another deposit of 3000 EGP, and the amount was deducted but not credited.

All proof is attached. I request immediate resolution without unnecessary delays

Alooh

• Egypt

4 months ago

I would like to raise a serious concern regarding repeated deposit issues.

Previously, I had a deposit of 2000 EGP that was only resolved after escalating the case through AskGamblers. This clearly shows that the issue was not handled properly until third-party intervention.

Now, the exact same issue has occurred again today with a new deposit of 3000 EGP. The amount has been successfully deducted, and I have attached the payment receipt as proof.

However, I have been informed that I need to wait between 1 to 11 days, which is completely unacceptable. As a customer, I am not obligated to wait such an unreasonable period for my own funds.

This is a repeated issue, and it raises serious concerns about how deposits are being handled.

I kindly request AskGamblers to step in and assist in resolving this matter promptly.

I expect an immediate resolution — either credit the full amount or process a refund without delay.

1xBet Casino

• Representative

4 months ago

Hello Alooh,

Thank you for contacting us and providing detailed information regarding your case.

We would like to inform you that your complaint has been successfully received and is now under review. Our team is currently examining all the provided evidence and details.

We appreciate your patience and will get back to you as soon as possible with an update or further information regarding the resolution of your issue.

Kind regards,
1xBet Team

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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