Complaint #1027 1xBet Casino

Deposit amount not credited since September 1st

By Manmeet

1 year ago

On the 1st of September 2024, i accidentally made an NEFT payment from my mobile banking app to your IMPS mode of deposit and also forgot to add the remark code,

Date of trans- 01/09/2024

Amount- 10000 INR

Time- 5:59 pm (IST)

UTR- HS-92424555794229.

I have already sent the required screenshots along with my updated bank statement to 1xbet mail ID yet my issue to date stands unresolved!

I have attached all screenshots along with my bank statement in the complaint as well.

Kindly update my balance or initiate a refund

The matter pending for more than a week now so kindly help.

Thank you.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ₹10000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Manmeet

1 year ago

My issue is resolved
Thankyou

1xBet Casino

• Representative

1 year ago

Dear Manmeet,

Payment has been credited to the gaming account with transaction number 12482095877. Thank you very much for your patience and cooperation.

Best regards,
The 1xBet Team

Manmeet

1 year ago

Its been more than 40 days & my issue is still not resolved this is very upsetting
The amount 10,000/- is still not reflected in my gaming account or reversed back into my bank account.

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (80)

1xBet Casino Complaints

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Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

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Method:UPI fast

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Amount:1900

Player id:248969327

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Unique transfer number:607738753633

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I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

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On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

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I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

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I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

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Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
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