1xBet Casino - Deposit amount not credited since September 1st

Hello,

The gaming ID shown in the screenshot from personal account does not have a transaction matching the details of this transaction screenshot. Please provide the correct account number or a screenshot.

Also, please confirm if you have contacted support at info-i­nd@­1xb­et-­tea­m.com providing all the transaction details, as we cannot locate it by the ticket either. Kindly provide a screenshot of the latest response you received from support via email.
Thank you in advance.

Best regards,
The 1xBet Team

I have only one gaming ID at your website and that is - (508372795)

As you can see in the attached screenshots,
The money is debited from my bank account to your IMPS mode of payment,

*I forgot to put in the remark code and accidentally made a NEFT payment rather than IMPS.

I could not put up a request for my deposit since it wasn’t accepting the NEFT ref number (because NEFT ref no are not 12 digits)

The 12 digit UTR number given to me by bank for this transaction is
HS-92424555794229.

Kindly update my balance or reverse the amount (10000) back into my bank account immediately.

I have attached the last mail I received from your end.

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Manmeet,

Regarding this transfer, please provide a new bank statement in PDF format from the moment of the deposit until now to the support email at info-i­nd@­1xb­et-­tea­m.com. Thank you in advance.

Best regards,
The 1xBet Team

Dear @Manmeet,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hi,
I have sent the latest bank statement to your email ID also I have attached the same in this complaint.
Kindly find the attached bank statement,
The amount (10,000INR) is still not reflected in my 1xbet account or reversed back into my bank account,
Kindly update,
Thanks.

Dear Manmeet,

We apologize for the wait, and thank you very much for providing the document. It has been immediately forwarded to the representatives of the payment system and is currently under review on their end. As soon as we receive a response from them, our support team will notify you via email with any updates.

Best regards,
The 1xBet Team

Hello,
My issue is still not resolved,
INR 10,000/- is still not reflecting in my gaming account or reversed back in my bank account,

No reply whatsoever from 1xbet team as well,
This is really disappointing,
Even after writing so many mails and complaints there is no support from 1xbet

I hereby request you resolve my issue immediately
Thankyou.

Dear Manmeet,

Please specify which banner (button) of the payment method on our site you clicked to make a deposit. We would be very grateful if you highlight the button itself in the screenshot of the methods. Thank you in advance.

Best regards,
The 1xBet Team

I had chosen IMPS deposit option
I have highlighted it in the screenshot
Kindly check
The amount of 10,000 inr is still not reflected in 1xbet account or back into my bank account.
Kindly resolve my issue.