Complaint #1507 1xBet Casino

Denied deposit request after making the payment of 25000 BDT

By MD Habibur R.

5 months ago

I've made a deposit of 25,000 BDT on 18 November 2025 at 8:23 pm using their bKash deposit method.

A few times later, it showed that my deposit request had failed.

I'm trying to contact them Via live chat and email, but I have got no solution from them.

I have provided them with everything that they asked for, but I never got my deposit back.

Every time I asked them for help on support chat, they gave me false hope. One time, they asked me to open a Payment Inquiry, which I did. After a few days, they said that I just have to open another deposit request, but I don't have to make any payment, just give me the old transaction ID on the new deposit request, and I will get the deposit back on my account, which I did. But it failed again.

Then again, I asked them what I should do next.

Since then, they are saying that my case is still under inquiry and it will be solved within 3 to 4 hours, but it's been more than 30 days, and I have got no solution.

Now, if I ask them about my deposit, they give the same vague answer and close the chat immediately. Please help me on this matter.r I have a screenshot and a video recording for deposit proof.

Thank you

Disputed Casino 1xBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

3 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

1xBet Casino

• Representative

4 months ago

Dear Mdhabiburrahman,

Thank you for your message and for the detailed explanation.

We would like to clarify the current status based on the information received from the payment investigation. According to the payment provider and the agent involved, the agent account number you sent the funds to was not active at the time of the transaction. As confirmed from the agent’s side, the funds were not received by 1xBet.

In such cases, if the amount was debited from your wallet, the next step is to contact your bank or wallet provider (bKash) directly so they can trace the transaction and locate the funds on their side, as the money was not credited to the agent’s account.

We would also like to note that the payment inquiry related to this transaction was closed from your side in the personal account, which resulted in the investigation being stopped at that stage.

We understand that this situation is frustrating, and we sincerely regret the inconvenience caused. Unfortunately, without confirmation that the funds were received by the agent or credited to our system, we are unable to process the deposit on our side.

If your bank or wallet provider can provide an official written confirmation clarifying where the funds are currently held, we will be ready to review it and assist further within our possibilities.

Thank you for your understanding and cooperation.

Kind regards,
1xBet Team

mdhabiburrahman

• Bangladesh

4 months ago

I appreciate it.
Now they are saying that the mobile cashier's number wasn't active at the time I deposit. If it wasn't active then how did I get the number at first place. And why are saying that after almost 4 months later? At least check your cashier's wallet statement. You checked my everything, now you should check your cashier's too. I have no beef with 1XBet it was really good and I played in every now and then for good 6 years. We had issues but they got solved very easily. But this kind of things makes your questionable.
Thank You

1xBet Casino

• Representative

4 months ago

Dear Mdhabiburrahman,

Thank you for contacting us and for your continued patience.

We would like to inform you that your case is still under review. Our payment department continues to work on this matter in cooperation with the payment provider. Unfortunately, at this moment, the final response from the payment system has not yet been received.

We fully understand that the prolonged waiting time may cause concern, and we sincerely apologize for any inconvenience this situation may have caused. Please be assured that your request remains under active consideration and has not been overlooked.

As soon as we receive confirmed information or a final update from the payment provider, you will be informed immediately.

Thank you for your understanding, and we kindly ask you to wait a little longer.

Kind regards,
1xBet Team

1xBet Casino Complaint Stats

Resolved 378 / 411

Avg. Amount $2,841

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Complaint Description:

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I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
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1xbet id:herecashew
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Withdrawal request claimed to be successful but never received any funds

I am submitting this complaint regarding a withdrawal request that was marked as “successful” on your platform, yet the funds were never received in my BaridiMob/bank account.

Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

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no such transaction was ever received or processed on their side,

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Time: 18:26

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I would like to file a complaint regarding an unresolved deposit issue with 1xBet.

My deposit of ₹20,000 was made successfully on 25/04/2026 at approximately 4:38 PM through UPI payment method, but the amount was never credited to my 1xBet account balance.

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1xBet Account / Game ID: < sent to the casino >

Deposit Amount: ₹20,000 INR

Deposit Date: 25/04/2026

Deposit Time: 4:38 PM

Payment Method: UPI

Transaction ID: T2604251638032421919727

UTR Number: 854880216416

Recipient UPI ID: T427J08799@mairtel

Payment Request Number: #16014111

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Sincerely,

email: < sent to the casino >

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