Complaint #1702
1xBet Casino
Deliberately prolongs review process and uses automated replies to hold
3 weeks ago
I am filing a formal dispute against 1xBet for unfair verification practices and withholding my funds. My standard KYC identity documents (ID, address proof, selfie) were already accepted by the security team.Following a review, 1xBet demanded an official medical certificate confirming the absence of a gambling addiction, specifically requiring a physical, handwritten signature. I completed the required evaluation with a licensed physician. I submitted a high-resolution photograph of the official certificate, featuring the physician's live handwritten signature in ink and the clinic's physical stamps .
Instead of finalizing the verification, 1xBet is deliberately prolonging the review process. Whenever I check up on the progress, I only receive automated, robotic email templates stating that the case is still under review.
They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.
Instead of finalizing the verification, 1xBet is deliberately prolonging the review process. Whenever I check up on the progress, I only receive automated, robotic email templates stating that the case is still under review.
They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.
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