Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution
I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.
Account ID: 1684230157
Here is what happened:
* My first deposit was made via Banque Populaire bank transfer.
* A few days later, I made another deposit using my Visa card.
* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.
* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”
I contacted customer support multiple times, but I received different and contradictory explanations every time:
* One agent told me to wait 5 hours and try again.
* Another told me to clear my browser cache and cookies.
* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.
I followed their instructions.
Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.
Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.
I have already sent emails to that address but have received no response whatsoever.
At this point:
* I have followed every instruction provided by customer support.
* I have deposited using multiple payment methods.
* I have wagered as instructed.
* I have contacted live support numerous times.
* I have emailed the security department without receiving any reply.
Despite all of this, I still cannot withdraw my own money.
I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.
I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.
