Complaint #779 1xBet Casino

Delayed crediting of my account after approved withdrawal

By BishopE

2 years ago

Hi.

About 3 days ago I staked a game on 1xBet and I won, I also placed a withdrawal on the app that same day and it showed approved but after 24 hours I wasn’t credited, I went back to the app and upon clicking on the approved button it displayed this text: “Transaction is being processed. Awaiting operator confirmation” I immediately contacted customer support on the app and even reached out via Twitter but they are not giving me any reasonable response and are just asking me to wait, and I’ve been waiting for 3 days now.

Please I won’t stake on the platform again till my funds are credited so I can be sure I’m not being scammed I need the money today please as there are lots of pressing issues I need to settle. So please Ask Gamblers to help me out, I would really appreciate it.

These are details of my withdrawal

Date of request 07.10.2023 (21:59)

Payout available from 07.10.2023 (21:59)

Payment method Electronic

Amount 2750 NGN

Status Approved

Account ID: 426594009

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ₦2750

Discussion

AskGamblers

• Support Team

2 years ago

Dear @BishopE,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

2 years ago

Dear BISHOPE,

As we can see, this payment got rejected and you withdrew it successfully 4 hours later

AskGamblers

• Support Team

2 years ago

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (217)

1xBet Casino Complaints

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Submitted all required documents for verification but my withdrawal still declined

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Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

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Receiver account number: 604100050600047

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