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1xBet Casino - Declining withdrawals

RESOLVED
Complaint Info
Disputed casino 1xBet Casino
Reason Declined payment
Amount € 5000
Posted on November 11, 2018

I am a player for about 2 years. Everything was alright till I lose more than I win

First flag came in about 5-6 months back when I had win some money. I was asked for some crap KYC documents which were continuosly contested for better quality till I lose money, post which I got an email that I can withdraw. I have seen such instances and thought it is OK

Second flag came about 3 months back when I had win some more. The odds were almost down by 50% when I login. I understand the restrictions part and they were lifted after I lost some money.

Third one is from last week. They are simply refusing to withdraw any money from my account. Firstly neteller as withdrawal option is totally off from my account. Then I tried skrill which they said they had temp issues. Then, the reject withdrawals by other methods (even though I made deposits using them) stating my withdrawals are not in same proportion as deposits in those methods. Come on, its their issue that my deposit methods arent available for withdrawals. Finally after a lot of fight in 2 days they allowed me to withdraw into another method. I thought I am done and wanted to withdraw my balance now from there. For last 2 days they are repeating same not allowing me to withdraw into any methods and not having skrill or neteller methods available to me to withdraw. After a lot of back and forth emails where customer service mentioned that withdrawal methods arent available, now Security is asking for KYC documents again.

Seriously, is there any ounce of professionalism with you guys?

You guys should be banned and revoked of your gambling licenses to operate in professionally run countries.

customer service are robots repeating same thing again and again. They barely understand english or behave like they dont.

Avoid this rubbish website. I am just looking to sort my issues and get out it.

AskGamblers
Posted on November 11, 2018

Dear @sn1234,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

sn1234 Sweden
Posted on November 11, 2018

The amount stuck as of now is 5000 Euros. I will update as it moves. At the moment the security department said they will come back to me post verification procedure

AskGamblers
Posted on August 6, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 1xBet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on August 7, 2020

Dear SN1234,
We checked the information about your issue. As we can see, you successfully passed the verification procedure in November 2018. Then you withdraw all your winnings in full amount. After that, you stopped using your gaming account, although there are no restrictions on your account from 1xBet side

AskGamblers
Posted on August 7, 2020

Dear @sn1234,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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