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1xBet Casino - Declining withdrawal without valid reason

RESOLVED
Complaint Info
Disputed casino 1xBet Casino
Reason Declined payment
Amount € 150
moonlightdancing Mauritius
Posted on September 23, 2020

Hi everyone,

Like many people, I just got scammed by 1xBet Casino. In all I deposit a small amount of 150 EUR and wanted to withdraw my total winnings of 240 EUR since this morning. However 1xBet Casino keeps on rejecting my withdrawal requests. I keep getting the error "You cannot withdraw funds in the amount of 240.00 € (Denied by operator. (Payment processing error))".

I tried contacting them through live chat asking if they needed my documents in order to verify my identity but I was told that they do not currently need it and their "specialist team" would contact me if needed. The live chat does not seem to understand the situation and answers with automated messages. They even told me to try to withdraw smaller amounts or to try later and even that it was my bank that declined the transaction. However I contacted my bank and they told me that there were no transactions from 1xBet.

Their most recent chat message has requested me to "Please use an alternative payment method or wait for your payment system to be available again. We apologize for the inconvenience. You should deposit your gaming account through another payment system in the minimum sum (it is 1 euro or the equivalent sum in your currency), place bets on sport events with the sum of your deposit at the odds of no less than 1.1. Then you will be able to withdraw using it."

All of this is very sketchy, how does such a big bookmaker with big marketing spendings internationally still manage to this date scam people? Guess it is also my fault for not doing enough research before using them as a bookmaker, so for everyone out there be careful!

Posted on September 24, 2020

Dear @MOONLIGHTDANCING,
We checked the information about your transaction. Your withdrawal request was not approved because it was refused by the Bank. You had to contact your bank for detailed information. Your payment was declined by the bank, not by 1xBet. Specify please did you try to make another withdrawal? Or your problem is solved now?

AskGamblers
Posted on September 28, 2020

Dear @moonlightdancing,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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