Complaint #437 1xBet Casino

Crypto deposit still not credited my account

By Sigurd S.

5 years ago

I made a deposit using cryptocurrency the morning of 4th March 2021. The transaction was confirmed completed at 04.03 08:16 on the Ripple (XRP) blockchain. Ripple is a cryptocurrency with instant transaction time. Attached is a screenshot from my deposit section of my account which shows the address and tag is correct. The hash for the transaction is: E83EF3812F60A0C35CC844CC4EED9BA154C5B628680D892B21FFF546E2999A23 // https://bithomp.com/explorer/E83EF3812F60A0C35CC844CC4EED9BA154C5B628680D892B21FFF546E2999A23

I have also attached a screenshot from my transaction history, proving the deposit has not gone through.

On their website, 1xBet promises crypto deposits to be credited within 5 minutes after confirmation:
https://1xbet.com/en/information/bitcoin/

I contacted 1xBet through livechat at first, explaining the issue. They first told me to wait up to 24 hours. After 24 hours, the amount was still not credited. I did again contact 1xBet, who them told me to email them with the details. After another 5 hours they told me they would pass it on tho their specialist. I asked when I would get an update, and they said "We do not have any time estimate".

It has now been 48 hours since the deposit was confirmed sent to 1xBet, and they still haven¨t deposited the amount. They also don¨t reply to my e-mails anymore.

It¨s frustrating, as I have done many bigger deposits with cryptocurrency who has gone through flawlessly. However, for me this breaks all the trust I have towards 1xBet and I am done using this bookmaker.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount kr320

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Marumu

• Norway • 2 reviews

5 years ago

I have today recieved the deposit, and the case can be considered resolved and closed.

Marumu

• Norway • 2 reviews

5 years ago

It is, to be perfectly clear, just 1 transaction of 85.65XRP that is missing.
And here are links to the transaction, from different sources:

XRPSCAN:
https://xrpscan.com/tx/E83EF3812F60A0C35CC844CC4EED9BA154C5B628680D892B21FFF546E2999A23

XRP Charts:
https://xrpcharts.ripple.com/#/transactions/E83EF3812F60A0C35CC844CC4EED9BA154C5B628680D892B21FFF546E2999A23

Bithomp:
https://bithomp.com/explorer/E83EF3812F60A0C35CC844CC4EED9BA154C5B628680D892B21FFF546E2999A23

Marumu

• Norway • 2 reviews

5 years ago

What are you talking about? The missing transaction is of 85.65 XRP, well above the minimum deposit limit.

Please check the transaction again. Screenshot attached as well.

The hash is:

E83EF3812F60A0C35CC844CC4EED9BA154C5B628680D892B21FFF546E2999A23

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

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My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

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Withdrawal not received but successful

Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

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Payment delayed for 5 days now, I will keep updating this until I get my withdrawal

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I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Demanding full, unmasked payment card details via unencrypted email is a severe security violation and creates an extreme risk of financial fraud.
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Hi Team,

Account : 102272043
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I am submitting this complaint against 1xBet regarding an unresolved El Casino Auto Roulette bet.

Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

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The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

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I am writing to lodge a formal complaint against 1xBet regarding my account (sent to thecasino >]). My account was completely frozen on July 10th, 2026. Since then, I have been blocked from both betting and withdrawing my remaining balance of 668,447.36 CLP.

I have shown 100% cooperation with their Security Department ([email protected]) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions.

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Once I made a deposit, and it didn't arrive in my account until weeks later, like 3-4 weeks. I tried to get help, but they never solved anything; they just said the same thing. For example, this time all the agents that I called said to me that my money will arrive in my account in a maximum of 5 days.

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