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Closed my account and delayed deposit refund


7 years ago
My account was closed and blocked and all my winnings were canceled after this company stated that I created several accounts which I don't really did but anyway. It's on its 5th day now since they sent me this letter which is attached below but the promised returning of deposited money is still hanging on, I sent several emails/messages on their security department but no one replied. I just want to withraw my initial deposit of 8500 Phillipine Peso it may be small but it's all I have. Unlock my account so I can request a withrawal or just simply return my money all I will do is withraw my money, I already accepted that your company has canceled my winnings but please don't take my initial deposit it will hurt me alot.

Account Number 87634381
Screenshot20190426-034234.jpg
Disputed Casino 1xBet Casino
Amount ₱8500

Discussion

User name

Unfortunately, due to private policy of 1xBet Casino, they cannot provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body.

As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

User name loyalty-level-2
I can show you all my transactions. Deposited/withraw money. Don't just cut my communication with me 1xbet, if you don't have your money right now I can wait just tell me when, don't lie and just tell/show us the truth😉😉

Give my money back to be honest your excuse is unacceptable and funny at the same time haha!
User name loyalty-level-2
Dear askgamblers,

Did they submitted the requested proofs or evidences that I withraw the said amount? thank you.

@1xbet prove it and show your evidences, show them my winnings and deposited money and total amount of money withraw, I can also provide all the transactions/money received from your company. Thank you
User name
Our company informed you that the collaboration with you is stopped after the fraudulent activity was detected. The money you are demanding cannot be refund due to the fact that the full amount of your withdrawals exceeds the full amount of your deposits.

1xBet Casino Complaint Stats

Resolved 380 / 413
Avg. Amount $2,840
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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