I opened an account in 1xbet in 1st April 2020. I played in their site and my account was suddenly blocked.
I received yesterday this email message from them:
We want to inform you, that your accounts have been successfully combined into 195324451 (currency account 195324571)
Our company decided to stop any collaboration with you (closing your account). This decision is based on the official Terms and Conditions of the betting company which you have been violated.
You can withdraw the deposited sum only. All deposits (transactions) of accounts 195202039 and 195324451 were merged into account 195324451. You can only withdraw funds using the same payment details that were used for depositing funds into your account. We ask you not to create new accounts in our website. Pay your attention to the moment that if you try to create new accounts, we will block them, the bets will be canceled."
I still can't login into my account to withdraw my funds! I contacted them and the only reply is this:
"Dear user, all consulting on the matter of your request was provided earlier in this mail thread."
Can you help me get in contact with 1xbet please?
All proofs in attachment