Complaint #1314 1xBet Casino

Blocking my withdrawals since February 2025

By cricmania

1 year ago

I’m extremely disappointed with 1xBet and feel completely cheated at this point.

Since February 2025, I’ve been trying to withdraw funds from my account, and for the past 3+ months, every single withdrawal request has been rejected. The reasons are always the same vague technical errors:

Declined by operator (technical difficulties #03 – please try again later)

Technical difficulties #02 – please try again later

Declined by operator (payment processing error)

On 12th May 2025, I made yet another attempt to withdraw ₹2,000 via e-wallet using correct and verified bank details — and once again, it was rejected after 24 hours with the same excuse.

During these months, I’ve tried reaching out to their support team via email, live chat, and even phone calls. Every time, they say things like:

“We’ve escalated your issue.”
“You’ll receive your funds shortly.”
“Please try again later.”

But that’s it. No actual ticket ID, no confirmation, and definitely no resolution. Just empty promises while my funds stay locked.

This has been going on for far too long. It’s clear now that this is not a technical issue — it’s a deliberate act to block withdrawals and withhold player money, while continuing to accept deposits without any problem.

I Demand:
Immediate processing of my ₹2,000 withdrawal made on 12th May 2025

A full explanation for the continued rejections since February

A clear assurance that I’ll be able to withdraw my money without further “technical” excuses

Disputed Casino 1xBet Casino

Reason Declined payment

Amount ₹2000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @cricmania,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

1 year ago

Dear user,

Thank you for your message. We understand your frustration, and we truly regret the inconvenience you've faced.

Based on the procedures outlined in our official documentation and the updates from internal departments, we would like to clarify the following:

Withdrawal Rejections: If your withdrawal requests are consistently being cancelled after 24 hours, this may be due to pending verification or mismatches between the withdrawal method and your previous deposit channels. As stated in our terms, withdrawals must typically be processed using the same method used for deposits.

Verification Requirements: In line with the Terms & Conditions accepted upon registration, we reserve the right to request documentation at any time. If any verification was initiated but not completed properly (e.g., lack of valid, signed, and stamped documents), it can lead to automatic rejections or limitations. Please check your personal profile or contact security-en@1xbet-team.com from your registered email to verify the current status.

Withdrawal Methods: Availability of payment methods can vary by account history and status. Creating a new account for comparison purposes may breach platform rules, particularly if it is linked to the same device or IP address. This may lead to account restrictions due to multi-account policy violations, as noted in our security guidelines.

Next Steps:

Log into your account and review any pending requests in Personal Profile → Payment Queries.

Attach any missing documentation if requested.

We are here to help resolve this, but it must be through the official channels. Once you complete the necessary steps, our team will reassess your situation.

Thank you for your understanding.

cricmania

• 2 reviews

1 year ago

I’ve had enough of this nonsense. There’s money in my account, and yet for the past FOUR months, every single one of my withdrawal requests has been rejected. Not once — every time. And what do I get as a response? The same copy-paste excuse: “There’s a technical issue, please try again.” Then, after 20–24 hours, the request gets cancelled. Every single time.

I’m not some new user you can brush off. I’ve been using your platform for over 4 years. So tell me — what the hell have you done to my account? Why are you blocking my withdrawals? I need an answer right now, and I’m not going to accept another generic excuse.

And don’t even get me started on the withdrawal methods. Earlier, there were plenty of options. Now, barely anything shows up. I even created a new account just to compare — and guess what? All withdrawal methods are available there. So don’t tell me this is some technical glitch. You’re clearly doing something shady with my account.

You better respond with a real explanation and fix this immediately. I’m done playing games.

1xBet Casino Complaint Stats

Resolved 378 / 411

Avg. Amount $2,841

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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