Complaint #401 1xBet Casino

Blocked my account with €1380 for €50 withdrawal

By Ah K.

5 years ago

Hello everybody
im in a big trouble with 1xbet , i have been client in this betting website for more than 3 years now ,
12days ago i tried to withdraw only 50 euro they refused blocked my account and ask me to verify
i have no problem with that, they ask me every kind of document, and i send them everything(credit card, id,utils bills,bank account, bank statement, screenshot of bank account) everything ,
since that they keep ignoring me , and their customer service is just disgusting they keep sending me the same automatic message like a bot , they dont even answer to me with respect, and when i submit my problem by phone they hung me on phone
its been 12 days since i sent those document, i have every evidence, i dont know what they try to do ,
i was just trying to withdraw 50 euro from my 1380 euro on that account
they keep telling me same message(all request are processed in turn, please wait) or you'll get the answer by phone)
we exchanged like 76 messages they keep sending me the same message
they get every document multiple time but keep repeating same automatic answer since 12days
At this point i dont care about money anymore but just why are you doing this to me 1xbet , this is so disrespectful
im customer since more than 3 years, i just want to bet ,i almost deposit on their website very week
Ask Gamblers please help me
im sending you every screenshot and evidence
its been 12 days, their security department dont even answer me
Thanks

Disputed Casino 1xBet Casino

Reason Verification issues

Amount €50

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Naruto13

• France

5 years ago

Dear 1xbet , Dear @Askgamblers
My problem is now resolved, i can withdraw my funds without problem,
Thanks ask gamblers for the help and thanks 1xbet too but i have just something to say
1xbet need to improve and change their entire customer service by mail and phone this is a very bad customer service
Just improve that and it will be ok
I will continue betting with 1xbet this is not a scam
They just ask too much document for verification
Thanks you

1xBet Casino

• Representative

5 years ago

Dear @NARUTO13,
the verification procedure is a step-by-step process. All necessary documents are requested and checked on a first-come, first-served basis. Your package of documents is currently being verified. As soon as it is completed, you will be notified immediately. Thank you for understanding

Naruto13

• France

5 years ago

This is very bad for you website reputation if people keep reading this kind of situation everywhere they won’t trust you,
Speed up your verification, and unlock my account guys, you are a very strange website

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same

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Complaint Description:

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Account ID 1648491937

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Uncredited Bank Transfer Deposit of 235000 TRY 17 Days Delay

Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
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Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

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