Complaint #228 1xBet Casino

Blocked my account with €1,500

By nv17101

6 years ago

My name is Nuno < surname removed > and I attached prove of this by email, I sent screenshots by email, and I'll attach files here Aswell.

It's the following:

I usually bet on 1xbet and everything went good, I was able to withdraw the money without any problem, deposit without any problem, until now. I've won 1500€ and as soon I tried to withdraw the funds they said it was blocked, I contacted security-en@1xbet-team.com, and they told me they'd fix it in 72 hours, that time as went by and still nothing happen, I can't bet and I can't withdraw my funds and they don't reply to emails.

They asked for proof that for some it might be impossible to give, not to me though, I've sent them everything they asked.

Now they don't reply to me, they're keeping my account blocked (don't know why), so I have my funds stuck there

I'm desperate, please help me

Disputed Casino 1xBet Casino

Reason Verification issues

Amount €1500

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Inactive user

6 years ago

So, after 3 months I passed my verification, and I successfully withdrawn my 1500€.

Overall this was the worst betting experience I had in my life, but on one hand it was my fault because I deposited to my account with another person bank account. So to some extend I understand it was hard to pass verification. Although 1xbet Casino demands almost impossible to get documents that I get 7/10 people can't send, because they are really hard documents to get. The costumer service is the worst, dreadful, the security service only copy + paste, and don't help you at all.

The website/app itself it's good, good odds, the biggest website in terms of markets, but is it worth it?

They are not scammers, that's for sure. Although there could be a lot... A LOT of improvements on how they treat their clients and how they conduct their verification procedures. They took 3 months to verify myself.

I would just like to thank @askgamblers, without them probably I wouldn't get my account verified, they really help you and they don't charge anything for it. I can say I had my faith in humanity restored, because they are so emphatic, and they really REALLY care, and try to help you out. So I'm my name I would like to really thank you from the bottom of my heart.

This was a bad experience because I really needed the money, you can see in the thread how many times I asked to tell me the institution name, even now that I withdrawn the money they didn't tell me the institution. Basically they only reply on threats from institutions, in this case they only solved the case when Askgamblers told them it would get unresolved.

Thanks. This case should be now closed as resolved.

1xBet Casino

• Representative

6 years ago

Dear @NV17101
thank you for waiting! We glad to say that you successfully passed the verification. Now you can withdraw your funds. Please check it and leave us feedback

Inactive user

6 years ago

Dear @askgamblers

Can you please ask 1xbet casino which payment system? Because they clearly ignore everything I ask. As far as I am concerned I already contacted the Regulator, but I think they won't reply also, I also contacted the security service from 1xbet and they apologise for the wait but said no further, but I won't give up and everyday I will spam that inbox until I get a reply. A blockage forever or the unblock. This is ongoing for 3 months overall, so you can put it unresolved. This is the worst betting company ever, I hope with this thread future clients choose other betting apps, because this is the way they treat their clients, with despise.
I want to nonetheless thank askgamblers for taking their time to help me, getting nothing in return for me, so thank you.
I've sent every document 2 months ago, and they still don't say which payment system. It's an embarrassment, they act like they don't have the power to unblock it but they're the only ones with that power, they want to keep my money, simple as that.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

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