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Bets rejected and refund not given


1 year ago
I played a live casino game and placed 1500 rs. My bets were rejected when I was about to win and my money disappeared.

As seen in one of the screenshots, ticket was created by live support and resolution was given to 1xbet team but 22 days are gone but I still have not received it.

Ticket ID can be seen in attached image while I had conversations with live chat

Gaming ID-115351513
Disputed Casino 1xBet Casino
Amount ₹1500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Finally you solve this issue. However ask Indian 1xbet team to start working better or kick them out. I would never raise any issue if it is not genuine but 1xbet India team has a lot of scammer it seems and payment providers as well.

Anyways, thanks for resolving this
User name
Dear G69pratap,

Thank you very much for providing the details and for your patience.
We were able to check the situation; the bet was not accepted due to issues with the connection to the game server. The bet amount was returned to your gaming account on August 1, 2024, at 12:15:26 (IST). We apologize for any inconvenience caused.

Best regards,
The 1xBet Team
User name loyalty-level-2
Crazy time game- section, provider name, game name,
1st july- date,
15:22- time,
1500- bet amount,
Bet rejected so no created- round number,
Attached screenshot of the ticket created by live chat SD- 4176397 and resolution is provided to 1xbet. Attached history screenshot and live chat as well

1xBet Casino Complaint Stats

Resolved 378 / 411
Avg. Amount $2,841
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino
Withdrawal request claimed to be successful but never received any funds

I am submitting this complaint regarding a withdrawal request that was marked as “successful” on your platform, yet the funds were never received in my BaridiMob/bank account.

Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

To support my claim, I submitted an official pdf proof from the bank showing all transactions for that day, including the successful deposits and withdrawal, while clearly showing that the disputed withdrawal was never received.

Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

No proper explanation, transaction proof, or investigation details were provided. My evidence was ignored entirely.

At this point, I strongly believe there has either been an internal processing error or fraudulent handling of the transaction, because the withdrawal was marked as completed without the funds ever reaching my account.

I kindly request:

a proper investigation into this withdrawal,

and an immediate refund or reprocessing of the payment if the transfer cannot be verified.

I have already provided official proof from the bank confirming that the funds were never received.

Status solved Resolved
$41,000