Complaint #414 1xBet Casino

'Approved' SEPA withdrawal has not reached my account after a week

By Thomas R.

5 years ago

Dear AskGamblers and 1xbet

I have a problem regarding the withdrawal I've demanded via SEPA to my current book 1xbet that I did not receive after 5 business days. I'm very disappointed in this book since i've been having fun and tried a lot of theire different competitions and lost some money and won some aswell. I was planning on staying theire forever but here is my problem.

The withdrawal has been approved and confirmed the same day (12th of january 2021 at 12:38 p.m and confirmed as sent to bank account at 15:15 p.m same exact day)

I had a gut feeling I would be another victim from theire fraudulent company.

I would really love and appreciate If you could look into my case as 200€ is a lot of money for me and I still have money that will be added to my account if my bets get validated.

I've tried contacting them a thousand times via e-mail but they seem motivated to make me give up on my well deserved earnings. I withdrew a few times prior to that and no problems. I always got my earning under 2 business days maximum.

I called bank advisor that told me they never got a transaction from 1xbet.

I read a lot of reviews and complaints where people say this is a well known scam.

Thay ask for a bunch of documents and always redirect you to 5 different e-mails when you comply to theire ridiculous demands but never get your problem solved.

They clearly chose to make it a nightmare for me to withdraw and I'm tired and hopeless. I would really use some external help. I'm in a dangerous situation financially because of this.

They even asked to someone i know 2 years ago to send documents after they gave him hell of time with a million document verification, to send them a postal letter to russia to a fake adress and they also asked him for a bank statement when it is clearly confidential information and all they had to do is send theire proof of transaction and get the lost money (to not say stolen) and finally send it to bank account.

This is getting ridiculous. Nothing seems to stop them.

They once in an e-mail asked me to wait 14 days but it has been 5 business days and a SEPA even when problem it takes not more than 4-5 days to arrive! It is not 10k we are talking so no big verification pfff

I can provide the info needed by e-mail.

Respectfully,

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount €200

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Rcn70,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

5 years ago

Dear @RCN70,
thank you for providing all this information. As we can see your transaction from 12/01/21 is successful. The payment is confirmed on our part. You should expect up to 14 business days. This period depends on the payment system you use. If you have not received your funds by the end of this period, please contact the Support Service and provide your account statement. Also, please notify us so we can verify the information faster

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

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I have attached screenshots of my communication with 1xBet as evidence.

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Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
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Marked completed: 08.08.2026 at ~20:35

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